Sonal Vyas

Sonal Vyas

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Detail

US-Focused Support & Listing Analyst | CRM & Backend Tools | Prompt Engineering | Fluent in English l Customer Support | Amazon, Uber Eats, Indie Campers
Rajasthan, India
Contact Sonal regarding: 
Flexible work
Starting at USD3.75/hour
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Résumé

Jobs verified_user 0% verified
  • Indie Campers
    Listing Analyst
    Indie Campers
    Nov 2024 - May 2025 (7 months)
    Managed and optimized camper van listings across Indie Campers' internal and other online travel agencies (OTAs). Updated pricing, availability, and discounts to align with dynamic market trends and booking demands. Utilized prompt engineering techniques to streamline content creation for listings, descriptions, and feature highlights using AI tools (e.g., ChatGPT). Utilized Excel and content management systems to support pricing strategy, availability management, and data tracking. Contributed to increased visibility, higher conversion rates, and overall improvement in booking performance.
  • Uber Eats
    Customer Support Executive
    Uber Eats
    Oct 2023 - Nov 2024 (1 year 2 months)
    Resolved 100+ customer inquiries weekly across chat/email for Uber Eats with 95%+ customer satisfaction score. Coordinated with internal departments to ensure fast resolution of complex issues. Recognized for meeting all KPIs including First Response Time (FRT) and Average Resolution Time (ART).
  • A
    Virtual Customer Executive
    Amazon India & Japan
    Aug 2022 - Apr 2023 (9 months)
    Managed customer communication across inbound/outbound calls and chat for India and Japan markets. Maintained accurate records and improved support efficiency through data analysis. Resolved customer issues while ensuring quality service and strong relationships for Amazon India and Japan.
Education verified_user 0% verified
  • JECRC University
    BDES
    JECRC University
    Jan 2018 - Jan 2022 (4 years 1 month)
  • A
    SECONDARY
    A.V.S. PUBLIC SENIOR
    Jan 2006 - Jan 2017 (11 years 1 month)