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Somya Sachdev
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Maharashtra, India
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Résumé
Jobs
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- ASenior Compliance Project LeadAmazon Development Center,Apr 2017 - Current (9 years 6 months)As a Senior Compliance Project Lead, I collaborated with business stakeholders to collect and prioritize functional requirements, ensuring alignment with strategic business objectives. With over 9 years of experience in Operation Compliance, I analyzed existing processes to pinpoint opportunities for enhanced efficiency and operational improvement. I translated business needs into detailed documentation to facilitate clear communication with development teams and partnered closely with technical teams to ensure solutions aligned with business goals. I successfully completed 13 projects utilizing ITIL frameworks, defining project scope and success criteria to uphold high-quality standards for deliverables. Additionally, I facilitated worksho
Research SpecialistOcwen Financial CorporationJan 2015 - Apr 2017 (2 years 4 months)• Managed research base analysis for a U.S.-based loan servicing firm, utilizing customer data and analytics to pinpoint high-value customers in New York.
• Developed a dispute management tool titled "I Case" to streamline the resolution process.
• Collaborated with credit bureaus and escrow teams to investigate account disputes, ensuring thorough and accurate resolutions.
• Handled escalations related to insurance and escrow issues, demonstrating strong escalation handling skills to maintain customer satisfaction.
• Conducted outbound sales for the Modification process in the U.S. region, effectively engaging with various stakeholders to drive results.
• Provided outbound/inbound support for credit reports, ba
Education
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- GGoogle Certified ProjectAug 2025 - Oct 2025 (3 months)