Product Manager
Royal Bank Of Canada, RBC
Jan 2019 - Sep 2021 (2 years 9 months)
• Assisted with overseeing the digital transformation of RBC's payment products.
• Owned and co-ordinated the implementation of interac etransfer bulk for business.
• Worked with data engineer to create models with analytics to determine Net Promoter Score for clients, leading to an increase in customer acquisition (20%)
• Managed the development of the points system for RBC Vantage acounts
• Assisted with implementation and training of various RBC products.