S
SOMEE GUPTA
About
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Maharashtra, India
Résumé
Jobs
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- iTechnical Support EngineerimochaDec 2024 - Apr 2025 (5 months)• Provided technical/customer support to team/customers/employees, resolving issues efficiently. • Improved support services by conducting in-depth analysis of data/processes using Excel with VLOOKUP, Filters, & Pivot Tables to drive service optimization • Assisted in maintaining compliance by reviewing documentation and reports. • Collaborated with teams/departments to enhance operational efficiency. • Tracked and managed service requests
- RINTERNSHIPRadical TechnologyJun 2023 - Sep 2023 (4 months)Participated in Agile development sprints, contributing to iterative delivery of predictive models and dashboards. • Delivered strategic insights on pricing and driver incentives, supporting revenue optimization through clear and actionable visuals. Achievements • Improved fare prediction accuracy by 20% through advanced feature engineering and model tuning. • Developed visual dashboards that helped stakeholders monitor peak ride demand and informed driver allocation strategy. • Contributed to a 20% reduction in technical support resolution time by automating key data processes. • Ensured all project activities complied with data privacy and quality standards, enhancing trust in analytics outputs Company Opportunity Analysis Output: Co
Technical Support EngineerMphasisAug 2022 - May 2023 (10 months)• Managed & updated a database of 75 customer accounts utilizing Excel with VLOOKUP, Filters, & Pivot Tables • Managed an average of 40 IT issue tickets in the ServiceNow queue using the ServiceNow platform & technical troubleshooting skills • Enhanced productivity, decision-making, & outcomes by prioritizing entries based on urgency & impact, resulting in a 20% increase in efficiency
Education
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- UCertificate Program in Data Science &Upgrad EducationNov 2023 - Aug 2024 (10 months)
- RM.P.R.G.P.V. University BhopalSep 2011 - May 2015 (3 years 9 months)
Projects (professional or personal)
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- PPredicting Fare Amount for Ride-Sharing ServicesJul 2024 - Aug 2024 (2 months)• Developed regression models to accurately predict ride fares using historical trip data, supporting data-driven business decisions. • Collaborated with stakeholders to understand key business needs and translated them into impactful visualizations • Performed extensive data cleaning and feature engineering to enhance model accuracy while ensuring data quality and compliance with governance standards. •