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Somaia Abdelaziz
About
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New Cairo City, Cairo Governorate, Egypt
Résumé
Jobs
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- TTalent Acquisition Specialist – English & Exotic LanguagesTeleperformance EGNov 2025 - Current (1 year)• Managing end-to-end talent acquisition for English and multilingual (exotic language) accounts across multiple markets.
• Partnering with hiring managers and operations leaders to understand workforce needs and develop effective hiring strategies.
• Sourcing candidates through job boards, social media, referrals and talent pipelines.
• Conducting structured interviews to assess language proficiency, technical skills, and cultural fit.
• Handling both high volume hiring campaigns and niche multilingual requirements simultaneously.
• Coordinating interviews, offers, and onboarding to ensure a smooth and timely hiring process.
• Building and maintaining talent pipelines for future business growth. 
Customer Care RepresentativeConcentrixJun 2025 - Oct 2025 (5 months)• Delivered exceptional customer service support by resolving routine inquiries and issues related to client products and services.
• Helped customers with pre-sales (e.g. what mattress suits their needs) and after-sales questions (delivery, assembly, care).
• Assisted customers in making order changes or cancellations within the allowed windows.- Content Integrity AgentSutherlandMay 2024 - May 2025 (1 year 1 month)• Reviewed and moderated digital content to ensure compliance with brand guidelines and legal standards.
• Took corrective action on reviews that are fraudulent, misleading, or inappropriate.
• Contacted reviewers and businesses to request documentation or clarification on issues.
• Collaborated with other teams to handle escalations and provide insights to improve content standards. - Technical Support AdvisorVoisJul 2023 - Feb 2024 (8 months)• Responded to customer complaints.
• Escalated problems to the higher technical team or other members of the product team.
• Effectively resolved all customer queries and ensure that customers are satisfied with the company’s service. - Office ManagerEmmaJun 2022 - May 2023 (1 year)• Managed daily office operations, including scheduling, mail, and facility maintenance.
• Developed and implemented office policies and procedures.
• Conducted staff evaluations to improve performance and morale.
• Managed accounts payable, accounts receivable, and general ledger assistance. - Social Media Team LeaderEmmaDec 2020 - May 2022 (1 year 6 months)• Led a team of 12 social media specialists, content creators, and designers to achieve departmental objectives.
• Developed and implemented social media strategies, managed the content calendar, and planned campaigns to increase brand awareness.
• Oversaw the creation and dissemination of content across various platforms, ensuring consistency and timeliness. - Talent Acquisition SpecialistEmmaNov 2019 - Nov 2020 (1 year 1 month)• Created job analysis and was responsible of making the job postings.
• Found and engaged potential candidates through various channels
• Reviewed resumes, conducted initial interviews, and developed screening processes to evaluate candidates.
• Managed the onboarding process for new employees. - Community ModeratorEmmaOct 2017 - Oct 2019 (2 years 1 month)• Nurtured and engaged with the company’s community.
• Interacted with customers through social media platforms and phone calls.
• Maintained a positive brand culture across all platforms.
Education
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- DAmerican High School DiplomaDr. Nermine Ismail American School (NIAS)Aug 2026• GPA 3.5
- Bachelor’s Degree in Business Administration, Major AccountingArab Open UniversityJan 2015 - Jan 2019 (4 years 1 month)• Bachelor’s degree in business administration, major Accounting.
• Certificates from Arab open university and British open university.