Somaia Abdelaziz

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Talent Acquisition Specialist – English & Exotic Languages

Teleperformance EG

Nov 2025 - Current (10 months)

• Managing end-to-end talent acquisition for English and multilingual (exotic language) accounts across multiple markets. • Partnering with hiring managers and operations leaders to understand workforce needs and develop effective hiring strategies. • Sourcing candidates through job boards, social media, referrals and talent pipelines. • Conducting structured interviews to assess language proficiency, technical skills, and cultural fit. • Handling both high volume hiring campaigns and niche multilingual requirements simultaneously. • Coordinating interviews, offers, and onboarding to ensure a smooth and timely hiring process. • Building and maintaining talent pipelines for future business growth.

Customer Care Representative

Concentrix

Jun 2025 - Oct 2025 (5 months)

• Delivered exceptional customer service support by resolving routine inquiries and issues related to client products and services. • Helped customers with pre-sales (e.g. what mattress suits their needs) and after-sales questions (delivery, assembly, care). • Assisted customers in making order changes or cancellations within the allowed windows.

Content Integrity Agent

Sutherland

May 2024 - May 2025 (1 year 1 month)

• Reviewed and moderated digital content to ensure compliance with brand guidelines and legal standards. • Took corrective action on reviews that are fraudulent, misleading, or inappropriate. • Contacted reviewers and businesses to request documentation or clarification on issues. • Collaborated with other teams to handle escalations and provide insights to improve content standards.

Technical Support Advisor

Vois

Jul 2023 - Feb 2024 (8 months)

• Responded to customer complaints. • Escalated problems to the higher technical team or other members of the product team. • Effectively resolved all customer queries and ensure that customers are satisfied with the company’s service.

Office Manager

Emma

Jun 2022 - May 2023 (1 year)

• Managed daily office operations, including scheduling, mail, and facility maintenance. • Developed and implemented office policies and procedures. • Conducted staff evaluations to improve performance and morale. • Managed accounts payable, accounts receivable, and general ledger assistance.

Social Media Team Leader

Emma

Dec 2020 - May 2022 (1 year 6 months)

• Led a team of 12 social media specialists, content creators, and designers to achieve departmental objectives. • Developed and implemented social media strategies, managed the content calendar, and planned campaigns to increase brand awareness. • Oversaw the creation and dissemination of content across various platforms, ensuring consistency and timeliness.

Talent Acquisition Specialist

Emma

Nov 2019 - Nov 2020 (1 year 1 month)

• Created job analysis and was responsible of making the job postings. • Found and engaged potential candidates through various channels • Reviewed resumes, conducted initial interviews, and developed screening processes to evaluate candidates. • Managed the onboarding process for new employees.

Community Moderator

Emma

Oct 2017 - Oct 2019 (2 years 1 month)

• Nurtured and engaged with the company’s community. • Interacted with customers through social media platforms and phone calls. • Maintained a positive brand culture across all platforms.

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