Sasha Howard

Transportation logistics coordination - customer care

Iterum

Jan 2021 - Dec 2022 (2 years)

- Transmit to the customer, security, information and clarity in the service provided. Create their appointment depending on where there are going. Offer them transportation options - Give them all the information in reference to the insurance in relation to transportation. Indicate who to call in case we cannot assist them - Work together with the Logistics department, to coordinate the trips. Always be empathetic with the client in any circumstance that may be encountered

Customer care

Radius Global Solutions Inc

Jan 2018 - Jan 2019 (1 year 1 month)

- Transfer Department. Tranfering Customer to a Senior agent. Account in hold. Complaining status. Accounts in hot. Actives Account. New Account. - Documenting accounts accordingly. Training new hires. Training the employees on new scripst or procedures

Administrative manager

Hoteles Decameron

Jan 2011 - Jan 2017 (6 years 1 month)

- mplement Business strategies. Search for expansion and business opportunities. Create and execute marketing plan. Ensure the compliance of monthly sales quotes. Experience in closing negotiations. - Follow up potential buyers. Presentation of projects to the board of directors. Executive reports to the board of directors. Supervise personnel and office services. - Ensure and monitor the different departments. (Accounting, legal, Villas Coordination, Sales, Human Resources and Marketing). Ensure and follow up on the owners of the project. Manage budget - Change and implement processes. Manage the annual planning. Inventory control. - Comply and enforce the internal regulations of the company. Advise and accompany the process of preparing t

P

Customer service

PCL Panamá.

Jan 2009 - Dec 2010 (2 years)

- Posting in the system possible interested clients. Make contracts, usufruct or addenda. Keep sellers up to date with our availability. Update the reservation system (OSCAR). - Experience in negotiations. Follow up with potential clients. Coordinate Withdrawal of keys. Coordinate the cleaning of the apartment. - Take control of the apartment keys. Send letters to the administration of the apartments. Cover Reception and coordinate messaging. Send emails to our customers requesting extensions. - Assist the general manager and salespeople

F

Human resources assistant – recruitment

Firm Solutions Panama

Jan 2008 - Jan 2009 (1 year 1 month)

- Respond to request of Manager or Supervisors by department. Make vacancy requested. Put announcement in the media. Pre-selection of the resume for the required position. - Preparation of reports. Previous Telephone interview Coordinate Interview in person. Send proposal letter. - Welcome the Employee. General training of the rules and procedure of the Company. - Other responsibilities Cover reception, coordinate messenger service, assist the Human Resources Manager

Sasha Howard

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Sasha's behavioral traits
Sasha's likely patterns of behavior, thought, values, and emotion. Based on the HEXACO model, OCP instrument, and Torre’s own research.