Sol Morales

Billing Specialist

Remote Hive

Sep 2024 - Current (2 years 2 months)

Managed full-cycle medical billing for long-term care (LTC) clients, processing credit card and ACH payments, verifying insurance information, and ensuring HIPAA compliance. Resolved billing discrepancies and maintained accurate financial records to support timely reimbursements. Additionally, my role required skills that overlap with executive assistance, such as managing client communications and handling sensitive information with discretion. I prepared reports, coordinated processes across departments, and ensured deadlines were met, demonstrating strong organizational skills, attention to detail, multitasking abilities, and proactive problem-solving — all of which are essential in supporting executives effectively. I utilized Adobe Acr

AP/AR Virtual Assistant

Gordian Staffing

Jul 2023 - Aug 2024 (1 year 2 months)

As an AP/AR Virtual Assistant, I managed accounts payable and receivable operations, including invoice generation, payment tracking, and vendor payments. I monitored rent payments, followed up on delinquencies, and utilized Notion to organize workflows, document procedures, and track invoices and payments. This platform enabled me to centralize tasks, maintain clear records, and collaborate with the team more efficiently, ultimately strengthening my ability to structure and manage information effectively in my daily work. Additionally, I demonstrated proactivity by taking the initiative to complete tasks without needing direction, ensuring that all responsibilities were addressed promptly and efficiently. My experience also included executi

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Data Entry Clerk

National Maintenance Brokers

Sep 2022 - Oct 2023 (1 year 2 months)

As a Data Entry Clerk, I reviewed and analyzed work orders to prepare maintenance cost estimates with a high level of accuracy. I managed invoice processing after client approval and maintained billing records, ensuring financial integrity. Additionally, I coordinated installation routes for field technicians and resolved issues related to fiber optic network deployment, which required strong dispatch coordination skills. I maintained daily service logs and facilitated cross-departmental communication, enhancing overall operational efficiency. I utilized Notion to document workflows and standard operating procedures, which improved team efficiency through organized tracking of task progress. My contributions to project management included c

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Customer Service Representative

Atento (Call Center)

Oct 2021 - Jun 2022 (9 months)

As a Customer Service Representative, I addressed reimbursement inquiries and resolved customer and restaurant concerns, ensuring a high level of satisfaction. I prioritized urgent cases to guarantee quick and effective resolutions, demonstrating my strong customer service skills. Additionally, I adapted to remote work when the pandemic began, which enhanced my ability to manage customer relationships effectively through various digital communication channels. This experience allowed me to maintain high standards of service and responsiveness, even in a virtual environment.

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Dispatch Analyst

Totalplay (Telecommunications Company)

Jul 2021 - Sep 2022 (1 year 3 months)

Dispatch analyst

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Administrative and Educational Assistant

Secretary of Public Education (SEP

Oct 2016 - Feb 2020 (3 years 5 months)

Managed staff onboarding/offboarding, medical leaves, and union procedures. Oversaw the Employment and Remuneration Department within the Administration and Personnel area.

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Sol Morales

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Behavioral traits