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Sofy Caraballo

About

Detail

Cardiff, United Kingdom

Contact Sofy regarding: 
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Full-time jobs
Starting at USD18/hour
Flexible work
Starting at USD18/hour

Timeline


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Résumé


Jobs verified_user 0% verified
  • Cardiff University
    Residences Coordination
    Cardiff University
    Oct 2023 - Nov 2025 (2 years 2 months)
    • Coordinate maintenance requests and ensure residence facilities were fully functional; supported cleaning operations to maintaining hygiene and safety standards in common areas. • Assisted students with orientation, inquiries, and daily support. • Managed residence services including access issues, police communication.
  • Starling Bank
    Collection Officer
    Starling Bank
    Feb 2023 - Aug 2023 (7 months)
    • Manage high-value overdue accounts and complex customer cases. • Negotiated repayment plans while ensuring compliance with company policies. • Assisted colleagues in handling challenging clients and shared best practices to improve team performance. • Collaborated with cross-functional teams to resolve escalated cases efficiently.
  • Capital on Tap
    Collection Officer
    Capital on Tap
    Jun 2022 - Feb 2023 (9 months)
    • Delivered exceptional customer service by offering flexible repayment options tailored to individual circumstances. • Monitored and updated accounts receivable ledger to maintain accurate financial records. • Followed up with customers, leveraging empathetic and transparent communication to offer top-quality assistance. • Managed overdue accounts, handled sensitive customer cases. • Ensured compliance with strict financial regulations and industry standards, consistently following national guidelines to maintain ethical and lawful collections practices. • Apply regulatory principles to protect and support vulnerable clients, handling cases with sensitive information and professionalism while avoiding undue pressure or harassment.
  • I
    Merchandising Assistant
    Inversiones buena fortuna
    Nov 2014 - May 2016 (1 year 7 months)
    • Supporting marketing campaigns and events promotion. • Assisted in clients communications and promotional materials. • Assisted in the development of merchandising guidelines and training materials for new staff.
  • Grupo Consultor Andino
    Collection Advisor
    Grupo Consultor Andino
    Feb 2012 - Oct 2014 (2 years 9 months)
    • Manage overdue bank accounts and negotiate repayments. • Maintained accurate client records and met collections targets. • Followed up with customers, leveraging empathetic and transparent communication to offer top-quality assistance.
Education verified_user 0% verified
  • Universidad del Norte
    Industrial Engineering
    Universidad del Norte
    Jan 2009
    Completed six semesters toward a degree in Industrial Engineering.
  • C
    High School Diploma - Secondary School certificate
    Colegio Comfamiliar del Atlántico
    Dec 2003
Projects (professional or personal) verified_user 0% verified
  • M
    Volunteer
    Mother & Toddlers community group
    Jan 2017 - Dec 2019 (3 years)
    • Volunteered to support local mothers by organising weekly activities and events for families. • Helped set up spaces, assisted with cleaning and coordinating efforts to support new parents and toddlers.