Sofia smail
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Youth Staff Manager
Buenos Aires, Argentina
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Jobs
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- CRecepcionistChateau LibertadorMar 2021 - May 2021 (3 months)Responsible of the kinder club of the most exclusive building in the City of Buenos Aires, where i provided personalized assistance to home owners, tenants and visitors from all over the world staying in Buenos Aires.
- CAdministrativeCarrying out projects,Jan 2021 - May 2021 (5 months)Buenos Aires, Argentina. Various tasks: verify citizenships, change of address, control of files, registration in our consular district, among others.
Youth Staff ManagerMSC CruisesMar 2018 - Mar 2023 (5 years 1 month)Responsible for public relations and in constant interaction with the guests who use the Youth Club Services. I supervise and host the Youth Club Activities in several languages, supporting my team to enhance the atmosphere of froendliness and enjoyment, under the highest standards of safety and comfort for the kids. I handle all the complaints, requests and suggestions of guest, trying always to help them make the most of their time on board. Use coordination and planning skills to achieve results according to schedule. Suport various administrative and office duties, prepare and send to the company written communications, reports and team members evaluations. Italian, portuguese, english and spanish translations. Identify issues, analyze- Youth StaffMSC CruisesDec 2012 - Mar 2018 (5 years 4 months)To take care and to entertain the youngest guests, ensuring their safety, joy and confort in all children's activities around the ship. Guest services duties in the Youth Club reception, to animate and to host in several languages activities for children and to report to the Youth Staff manager about all the significant events throughout the day.
- ALegal SecretaryAdministrative supportFeb 2011 - Nov 2012 (1 year 10 months)Scheduled all appointments and appearances. Organized envelopes, postage and mail correspondence for the lawyers and management. Prepared legal correspondence and wrote professional letters for legal assistants and attorneys. Enter new cases into the firm database.
Education
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- tLaw Degree. Specialist in Notarial, Registry and Real Estate Law.the University of Buenos Aires UBAAug 2017 - Mar 2023 (5 years 8 months)
- SHigh School DiplomaSan Maron SchoolMar 2006 - Dec 2010 (4 years 10 months)