S
Sofia Castillo
About
Detail
Director of Operations
Valle del Cauca Department, Colombia
Résumé
Jobs
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Director of Operations public Remote experienceTeamForce SolutionsMar 2026 - Current (8 months)- Lead 15 team members across 8 departments, overseeing delivery for 12–15 client accounts (~$50K USD monthly billings).
- Manage client retention, escalations, scope, contracts, and cross-functional delivery across SEO, paid ads, web, branding, media, and social.
- Built 30+ SOPs, improved internal workflows, and created the company knowledge base.
- Recruited, hired, and onboarded 10+ team members while managing team access and processes.- Client Success Manager public Remote experienceTeamForce SolutionsOct 2025 - Mar 2026 (6 months)- Managed client onboarding, communication, strategy, and delivery across multiple service lines.
- Coordinated marketing, SEO, design, web, and content teams to deliver projects on schedule.
- Managed website migrations, integrations, booking systems, e-commerce, and other client implementations.
- Developed landing pages, email/SMS campaigns, social strategies, and project documentation. - Executive Assistant public Remote experienceTeamForce SolutionsJul 2025 - Oct 2025 (4 months)Supported executive calendar, communications, and scheduling while assisting with client onboarding, documentation, and cross-department coordination.
- TVirtual AssistantThe Agency Engineer (Remote)Mar 2025 - May 2025 (3 months)-Qualified leads based on service fit and ideal client profile.
-Maintained CRM accuracy and supported sales pipeline with timely follow-ups. - LInternal Sales Agent / Virtual AssistantLegacy Insured – Hunter Holding LLC,Aug 2024 - Mar 2025 (8 months)-Supported a team of insurance brokers by scheduling and confirming meetings with prospects.
-Handled daily administrative tasks: inbox management, message handling, CRM updates. - FInternFundacion ideal julio h calonje,Jan 2024 - Jan 2025 (1 year 1 month)• Researched and promoted access to social programs and services.
- TShopify Support Advisor & Backup Team LeadTaskUs (Shopify),May 2023 - Jul 2024 (1 year 3 months)-Delivered expert support on Shopify platforms, resolving customer issues and escalations.
-Mentored new support advisors and assisted with team performance reporting.
-Maintained high service KPIs in a fast-paced, customer-centric environment.
Education
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- Political Science and Conflict ResolutionUniversidad del ValleAug 2017 - Jun 2025 (7 years 11 months)