S

Sofia Alejandra Solano Munoz

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Detail

Customer Success Manager
Mexico
Contact Sofia regarding: 
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Full-time jobs
Starting at USD2k/month

Timeline

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Job

Résumé

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  • Guaranteed Estimates
    Customer Success Manager public Remote experience
    Guaranteed Estimates
    Nov 2024 - Jun 2026 (1 year 8 months)
    I worked as the leader of the Customer Success Manager team. Where
    I kept close communication with the clients, their needs and handled
    all expectations of the services of the company daily.
    I handled all the introductions to the company for new and returning
    clients, served as the primary point of contact between the company
    and the clients, and managed a total of 100 different accounts.
  • L
    Interpreter/Operator
    Language Line Solutions,
    Nov 2023 - Aug 2024 (10 months)
    • I worked as an interpreter and operator at this call center. I took several calls a day, in which depending on the call I would be translating between Spanish and English for a variation of topics, such as medical, emergency calls (911), and bank and financial, and legal calls. I was the bridge of communication between our client and their customer. • I had to pay great attention to detail, especially in emergency and legal calls, as not to mistranslate nor miss any information provided. I remained professional and none of the information disclosed on the calls were leaked. Since the calls were mostly of the medical nature, I remained respectful and attentive, showing my hospitality towards the patient.
  • Alorica
    Customer Service Representative
    Alorica
    Aug 2022 - Nov 2023 (1 year 4 months)
    • I worked as a customer service representative at a call center. I worked directly with clients of one of America's most important telephone companies. I provided assistance and guidance to clients, solving any problems or doubts they may had. • Working as well as a sales representative where I provided the best plans, devices, and services to our clients.
  • E
    Front Desk
    El Emporio Hotel,
    May 2022 - Aug 2022 (4 months)
    • I worked as a receptionist at the front desk at the distinguished hotel El Emporio in Veracruz. Where I assigned rooms to the guests, as well as coordinated events at the hotel. • I had the opportunity to practice many languages and kept improving my customer service skills.
  • D
    Spanish Professor
    DC Language Center,
    Feb 2022 - May 2022 (4 months)
    • As a Spanish professor to foreigners, I developed my teaching skills as well as my leading abilities.
  • I
    Attaché / Interpreter
    Instituto Veracruzano del Deporte,
    Jul 2017 - Aug 2017 (2 months)
    • During the 2017 Women's Volleyball World Cup, I worked with both Japan's and Egypt's teams as their interpreter at interviews. I also reviewed their schedules for their stay, organized their meetings, and prepared their transportation.