Sofia Del Rosario Diaz
About
Detail
Professional Recruiter | Headhunter | Sourcer
Antioquia, Colombia
Contact Sofia regarding:
work
Full-time jobs
Starting at
USD1k/month
Résumé
Jobs
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Recruiter / Web Searcher / Talent Acquisition Specialist/ Assistant public Remote experienceOrigen BPOJan 2025 - Current (1 year 10 months)• Source qualified candidates through multiple platforms including Indeed, social media,
and specialized job boards.
• Review applications and conduct initial screenings through phone and video.
• Maintain ATS accuracy and collaborate with hiring managers to define ideal profiles.
• Develop sourcing strategies for hard-to-fill roles using Boolean search and direct outreach.
• Track recruitment metrics and ensure a positive candidate experience.
• Support interview scheduling, documentation, and job posting management.- Customer Service Ambassador public Remote experienceSutherlandNov 2022 - Sep 2024 (1 year 11 months)Answering questions about a company's products or services. Resolving issues and troubleshooting technical problems. Providing proactive customer outreach. Handling customer complaints and refunds. Respond promptly to urgent safety concerns or incidents such as property damage, injury, or security issues.
Act as the primary point of contact in high- stakes scenarios requiring immediate attention. Use de-escalation techniques to manage tense or emotionally charged situations. Maintain detailed records of safety-related incidents for reporting and future analysis. Provide guidance on steps to resolve safety issues or escalate concerns effectively. Handle high-pressure situations with professionalism and empathy. - Profess public Remote experienceJobTracksJan 2022 - Oct 2022 (10 months)Metrics-driven full-cycle recruiter with proven success sourcing both active and passive candidates by maintaining knowledge of the latest recruiting strategies utilizing a high level of creativity and latitude. Outstanding listener with excellent written and oral communication skills, I source candidates for requirements from a variety of sources, ensuring a diverse talent pool. Highly organized and detail-oriented, I possess concise problem-solving skills and maintain a friendly and professional demeanor. Additionally, I leverage my experience in competitor analysis to enhance our recruitment strategies; by understanding market positioning and evaluating how competing platforms structure their offerings, I identify gaps and opportunities
- RecruiterRight at HomeOct 2021 - Dec 2021 (3 months)As a Bilingual Recruiter, I specialize in talent acquisition with extensive experience in headhunting, recruitment, and candidate sourcing. I am passionate about connecting individuals with companies that align with their skills and aspirations. My responsibilities include sourcing and recruiting candidates through various databases and social media platforms, as well as conducting phone screen interviews using reliable recruiting and selection tools to effectively filter candidates. Additionally, I utilized competitor analysis to assess labor market trends and compensation benchmarks, which informed my strategies for improving hiring effectiveness in a competitive market. This analytical approach not only enhanced my recruitment processes
- Talent Acquisition SpecialistSolvo GlobalAug 2021 - Dec 2021 (5 months)I have the opportunity to be part of the Talent Acquisition Department, where with my colleagues, our mission is to do the massive selection process for the different vacancies we may have such as legal, accountant, customer service, it, and other positions.
I have had the opportunity to work with different companies in the United
States of America looking for the best bilingual talent in Colombia and sometimes in the US. Not only that, but I have been trained about how to deal with passive and active candidates. I have gained knowledge in how to get
new talent, how to headhunt people, how to onboard candidates, and how to proceed with the selection process. - Customer Service and Sales AgentTeleperformance SpainMay 2020 - May 2021 (1 year 1 month)Provided costumer service for inbound calls by answering questions and providing basic troubleshooting support. I have also worked with outbound
calls to offer new services that the company I was working for provided
Resolved caller issues quickly and thoroughly.
Informed clients at policies and procedures.
Handled and resolved costumer complaints and requests.
Education
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- Executive English ProgramCorporación Universitaria Autónoma del CaucaOct 2007 - Dec 2008 (1 year 3 months)