I help organizations understand trust and become more trustworthy,
not through fauxthenticity but rather by exploring their language, their
processes and their intentions. For example, ad campaigns are like
military campaigns -- yet we expect "consumers" to trust us. See the
problem? And that's just the start.
In 2010 I founded a think-and-do tank called REX (the Relationship
Economy eXpedition), which drew me deeper into trust. Recently
I've committed to walking more of my talk, focusing my efforts on a
Patreon campaign titled What If We Trusted You (link below).
As background, I wrote much of Esther Dyson's tech newsletter
Release 1.0 from 1992 to 1998. Since then, I've advised and
consulted to a bunch of organizations small and large, from IBM and
the Wharton School to Blogger (now part of Google) and eGroups
(now YahooGroups).
I also have the world's largest man-made Brain [sic].