Manuel Alejandro Tello Peña Customer Service

Legal Assistant

Debt Freedom Attorneys

Feb 2024 - Dec 2025 (1 year 11 months)

• CONDUCT WELCOME CALLS TO NEW CLIENTS, CLEARLY EXPLAINING THE STRUCTURE, BENEFITS, AND EXPECTATIONS OF THE DEBT RELIEF PROGRAM. • INITIATE AND MAINTAIN REGULAR COMMUNICATION WITH CLIENTS TO PROVIDE UPDATES ON THE STATUS OF THEIR LEGAL CASES. • ENROLL NEW CLIENTS INTO THE FIRM'S DEBT RELIEF PROGRAM, ENSURING ALL NECESSARY DOCUMENTATION IS COMPLETED. • PROCESS CLIENT PAYMENTS ACCURATELY AND MAINTAIN UP-TO-DATE FINANCIAL RECORDS IN ACCORDANCE WITH FIRM POLICIES. • SERVE AS A KEY POINT OF CONTACT FOR CLIENT INQUIRIES, DELIVERING EXCEPTIONAL CUSTOMER SERVICE AND FOSTERING TRUST THROUGHOUT THE LEGAL PROCESS. • DEMONSTRATED STRONG ORGANIZATIONAL SKILLS BY MANAGING CLIENT DOCUMENTATION AND MANAGING ACCURATE FINANCIAL RECORDS, ENSURING COMPLIANCE W

G

Owner

Genius 1 Marketing

Mar 2023 - Apr 2023 (2 months)

Genius 1 Marketing is a cutting-edge digital marketing agency that specializes in helping businesses of all sizes achieve their online marketing goals. We understand that each business is unique, which is why we take a personalized approach to every project. We work closely with our clients to develop customized marketing plans that align with their specific needs, objectives, and budgets. From search engine optimization (SEO) and pay-per click (PPC) advertising to social media management and content creation, our comprehensive suite of services is designed to drive targeted traffic, increase brand visibility, and generate measurable ROI. One of the hallmarks of Genius 1 Marketing is our commitment to staying ahead of the curve in the fast-

Senior Advocate

Connect2BPO

Aug 2022 - Apr 2023 (9 months)

• MAKE OUTBOUND CALLS TO POTENTIAL LEADS INTERESTED IN EXITING TIMESHARE • RECEIVE INBOUND CALLS FROM INTERESTED LEADS IN GETTING OUT OF TIMESHARE • EXPLAIN PROCESS TO CUSTOMERS AND IF INTERESTED TRANSFER THEM TO CASE SPECIALIST TO SET UP APPOINTMENT WITH OUR SENIOR ANALYST. • TAKE TRANSFERS FROM JUNIOR ADVOCATES TO MAKE SURE CUSTOMER QUALIFIES

Appointment Setter

Momentum Solar

Apr 2021 - Mar 2022 (1 year)

• MAKE OUTBOUND CALLS TO POTENTIAL CLIENTS • INFORM THEM ABOUT OUR GREEN ENERGY PROGRAM IN ORDER TO SAVE ON THEIR ELECTRIC BILL • BE ABLE TO SCHEDULE APPOINTMENTS WITH OUR SPECIALISTS

S

Data Entry Specialist

Sepi Project

May 2020 - Apr 2021 (1 year)

• SAVE DATA INFORMATION FOR MARKETING PURPOSES ON GOOGLE • SEND EMAIL MESSAGES TO VARIOUS BUSINESSES ON BEHALF OF GOOGLE ADS AND SHOPIFY • COPY AND PASTE INFORMATION FOR SENDING OUT EMAILS

A

Sales Associate

ABC Fine Wine & Spirits

Jun 2016 - May 2017 (1 year)

• Help Customers find the product or products that they were looking for • Help in putting away boxes in stock room • Ring up customers to finalize sales

Keyholder

Le Creuset

Sep 2012 - Dec 2016 (4 years 4 months)

• Help with opening and closing the store • Do morning bank deposits • Recommend different products that fit the customers needs • Help recieve and organize products from shipments • Ring up customers to receive payments and finalize sales

Manuel Alejandro Tello Peña

About

Detail

Timeline

Résumé