Jefry Moreno

Jefry Moreno

About

Detail

Customer Service and Sales Agent Representative
Bogotá, Bogota, Colombia
Contact Jefry regarding: 
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Full-time jobs
Starting at USD1.1k/month
Flexible work
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Internships
Starting at USD1k/month
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Networking

Timeline

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Project

Résumé

Jobs verified_user 0% verified
  • S
    Vehicle Delivery Coordinator
    Sgfleet
    Jan 2024 - Jan 2025 (1 year 1 month)
    As a Vehicle Delivery Coordinator at Sgfleet, I was responsible for managing the delivery process of vehicles, ensuring timely coordination between dealerships and customers. My role involved handling sensitive customer information, including bank account details, which required a high level of confidentiality to protect our clients' financial data. I adhered strictly to company policies and data protection regulations to maintain trust and compliance. I regularly communicated with car dealerships to obtain updates on vehicle statuses and ensure timely delivery, which involved effective call management, active listening, and clear communication to facilitate smooth coordination between all parties. Additionally, I maintained and utilized da
  • U
    Customer Service Representative and Sales Agent
    United Healthcare.
    Oct 2020 - Dec 2022 (2 years 3 months)
    Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Recommended products to customers, thoroughly explaining details. Additionally, I utilized strong call processing skills to communicate effectively with doctors, pharmacies, and patients, verifying medication availability and ensuring treatments were covered by insurance. My experience in managing sensitive patient information at United Healthcare underscored the importance of confidentiality, as I adhered strictly to HIPAA regulations to protect patient data. I also leveraged databases to track patient information and medication schedules, ensuring accurate records and timely care coordination. Furthermore, I manag
  • ATT
    Sales Agent
    ATT
    May 2019 - Sep 2020 (1 year 5 months)
    Collected customer feedback and made process changes to exceed customer satisfaction goals. ● Provided information regarding charge accounts and loyalty programs. ● Developed a strong foundation in customer service and sales while handling sensitive customer information with confidentiality. ● Processed customer credit checks and managed billing inquiries, ensuring accurate records through effective database utilization. ● Engaged in document management and call processing, troubleshooting to resolve customer issues and ensure a seamless experience. These experiences have equipped me with the skills to handle complex tasks while maintaining a customer-focused approach.
Education verified_user 0% verified
  • Pontifical Xavierian University
    Environmental science for sustainability
    Pontifical Xavierian University
  • I
    High School Diploma
    I.E.M John Fitzgerald Kennedy
Projects (professional or personal) verified_user 0% verified
  • D
    Dog Pet Store Creation
    Oct 2024 - Feb 2025 (5 months)
    Designed, developed, and launched an e-commerce website for Drako Pet Store using Shopify, ensuring a user-friendly interface and visually appealing design to enhance customer engagement. Implemented a comprehensive marketing strategy, including social media promotion and targeted campaigns, which resulted in 20 sales within the project timeline. Analyzed customer behavior and sales data to identify areas for improvement, refining the website’s design and marketing approach to drive higher conversion rates. Gained hands-on experience in digital marketing, including SEO optimization, content creation, and performance tracking, to increase online visibility and attract potential customers. Developed problem-solving skills by addressing ch