Jesus Narvaez

Jesus Narvaez

About

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Full stack developer
Quito, Pichincha, Ecuador

Timeline

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Résumé

Jobs verified_user 0% verified
  • Capmation Inc
    Front end Developer
    Capmation Inc
    Feb 2024 - Jan 2025 (1 year)
    -Led initiatives using Agile methodologies, improving processes and efficiency. -Developed several enterprise applications, using Gatsby for scalable solutions. -Built automation and integration solutions across platforms. -Developed polished, accessible, and production-ready web interfaces.
  • G
    Inbound Sales Representative
    Great Virtual Works
    Jan 2024 - Current (2 years 4 months)
    . Receive and convert inbound product inquiries into sales; educate customers on supplement benefits, usage, and bundle options. . Consistently hit or exceed daily/weekly order and revenue goals; apply consultative questions to uncover add-on needs. . Document orders, payment details, and compliance call notes accurately in CRM. • Provide post-sale support (order status, returns, re-orders) to strengthen retention and repeat purchase rates. . Partner with Quality and Training teams to share customer objections and FAQ gaps that inform script/process updates. . Selected Averaged ~115% to goal over last 6 months; top 20% of team for conversion rate.
  • A
    Full-stack developer
    Alterbios Cia. Ltda.
    Jan 2021 - Jan 2023 (2 years 1 month)
  • Interpretia
    English-Spanish Interpreter
    Interpretia
    Jan 2020 - Mar 2021 (1 year 3 months)
    • Interpreted live calls, telehealth/medical consults, customer service escalations, and business meetings English - Spanish. ◦ Maintained confidentiality and accuracy while conveying tone, context, and cultural nuance. ◦ Assisted institutions in clarifying service terms, billing explanations, and compliance scripts to non-native speakers. . Provided on-demand interpretation that reduced miscommunication and improved resolution times for service teams. • Selected Results: Supported 500+ interpreted interactions; client satisfaction feedback averaged 'Excellent.'
  • B
    Customer Support Agent - Call Center (Banking Services)
    BANCO DEL PICHINCHA
    Jan 2019 - Jan 2020 (1 year 1 month)
    • Fielded inbound calls from retail banking clients regarding balances, card status, online banking access, and service fees. ◦ Walked clients through secure identity verification and guided them step-by-step through digital banking features. ◦ Resolved transaction discrepancies, password resets, and card blocking/ unblocking; escalated fraud alerts per protocol. ◦ Logged all interactions in bank CRM; tracked follow-ups and ensured SLA compliance. • Supported seasonal campaigns (card activations, mobile app enrollments) driving channel adoption. . Selected Results: Maintained ~95% CSAT; achieved one-call resolution target for most qualified interactions.
Education verified_user 0% verified
  • I
    Technology
    Instituto Superior Tecnológico de Rumiñahui
    Jan 2016 - Aug 2018 (2 years 8 months)