ABSA Service desk 2nd Line Support
Sizwe IT Group
Mar 2018 - Dec 2019 (1 year 10 months)
Service Desk Back Office 2 Line Support
Position held
••Troubleshooting
••Problem solving
••Linking users to printers
••Software upgrades
••Creating machine names on IPS DNS
••3G connectivity
••Nortel VPN wireless network
••MS exchange tools
••Profile transfers
••Insurance applications, broker software's, and banking applications (Sessions, Sybase, Sybil, lotus)
••Active directory user creation and maintenance
••Create user ID profile and assign groups
••Rename users and assist Server Team with permissions should user require access on a remote site
••Create folders and assign permissions
••Remedy 7, Service Now and D1 Mobile
••Antiviruses (F-Secure, Forefront, Symantec Endpoint Protection)
••Security (PGP)
••Enterprise Vault
••Assign permi