Siyambuka Mjali

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Business Development Manager

listening247

Feb 2025 - Current (1 year 3 months)

As a Business Development Manager, I focused on email marketing strategies to engage potential clients and drive conversions. I led outbound sales efforts, consistently initiating conversations with cold leads across B2B and B2C markets. Additionally, I managed the full sales cycle from prospecting to closing, emphasizing the importance of uncovering client pain points and offering tailored solutions to meet their needs. I utilized Apollo.io to effectively source leads, enhancing my outreach efforts, and employed Instantly.ai for cold outreach, which streamlined my communication process and improved engagement rates with potential clients. Furthermore, I called clients to schedule demos and guided them through the onboarding process once th

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Strategic Development Executive

Strategy Insights EU

Mar 2024 - Jul 2024 (5 months)

As a Strategic Development Executive, I was responsible for identifying growth opportunities and developing strategies to enhance business performance. I collaborated with cross-functional teams to align strategic initiatives with organizational goals, ensuring effective execution and measurable outcomes. Additionally, I utilized AI (Artificial Intelligence) to streamline email marketing processes, which significantly increased efficiency and allowed for more targeted outreach, ultimately contributing to the overall success of our strategic initiatives. Furthermore, I played a key role in hosting round tables for senior executives, where I ensured that travel arrangements were meticulously planned to facilitate meetings and secure sales agr

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Strategic Development Executive

Strategy Insights EU

Mar 2024 - Current (2 years 2 months)

As a Strategic Development Executive, I collaborated with Senior Marketing, IT, and IT security professionals from the top 5,000 organizations across Europe, organizing thought leadership and roundtable discussions within the UK and Europe. I was responsible for managing client communication from first contact through to confirmed participation, ensuring a professional and value-driven experience. Additionally, I conducted outbound calls to senior decision-makers across Europe, successfully setting up high-level meetings and strategic roundtables, which enhanced our engagement and strengthened relationships with key stakeholders. I utilized tools like Apollo.io to effectively source leads and employed Instantly.ai for cold outreach, further

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Senior Account Manager

AT&T Alliance(FIBER CONNECTION)

Feb 2023 - Current (3 years 3 months)

As a Senior Account Manager, I was responsible for managing key client accounts, ensuring their needs were met while driving revenue growth. I focused on building strong customer relationships, resolving issues quickly, and identifying upsell opportunities during live interactions. Additionally, I utilized my experience in handling inbound calls within a high-volume call center environment at AT&T Alliance, where I supported clients and drove fiber and SaaS product sales, further enhancing my ability to deliver exceptional service and support to my clients. I also engaged in lead generation activities, calling up to 100 potential clients daily and utilizing tools like Google Maps to identify and reach out to new leads, which contributed to

Freelance

Appen

Feb 2022 - Apr 2023 (1 year 3 months)

Planned and implemented social media campaigns, partnering with marketing teams to maximize the power of social media and enhance project visibility on remote platforms. Additionally, I utilized my customer service skills, honed during my time at Appen, where I supported a travel project by handling client inquiries, managing bookings, and efficiently closing ticket sales. My responsibilities included processing travel requests, resolving customer concerns, and ensuring smooth end-to-end service delivery, which contributed to a more engaging and responsive social media presence. Furthermore, I applied my email copywriting skills while collaborating with various companies, assisting in writing blogs and marketing content that further amplifi

Customer Sales Representative

MTN

Jun 2016 - Nov 2022 (6 years 6 months)

As a Customer Sales Representative, I identified and maximized sales opportunities, significantly increasing customer retention rates. I led sales with the highest yearly performance for four consecutive years, continually analyzing weekly sales reports to develop effective strategies and identify new opportunities. My responsibilities included daily banking and balancing money, as well as engaging in B2B sales through cold calling, face-to-face interactions, and remote working. I also conducted after-sales follow-ups to ensure customer satisfaction. Additionally, I managed network connections by hosting executive galas twice a year and attending government conferences, which enhanced my ability to connect with clients during my final two y

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Shop Manager

Santini PRINTING

Jun 2015 - May 2016 (1 year)

Worked to ensure a neat and attractive sales environment, and assisted in the setup of visual displays. Served as a successful leader, promoting and achieving targets. Assisted with recruitment and training of new employees, while also monitoring the productivity of current employees. Identified and maximized sales opportunities, and increased customer retention rates. Additionally, utilized email copywriting skills to enhance communication strategies, having previously managed a local printing shop where I contributed to website content, social media posts, video scripts, and print advertisements, all aimed at increasing brand awareness and driving sales growth. Furthermore, employed CRM (Customer Relationship Management) systems to effect

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Waitress & Host

Wimpy International Ltd

Dec 2014 - Feb 2015 (3 months)

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