Customer service and technical support professional with 5+ years of experience in fast-paced fintech and online betting environments. Experienced in customer support at Betway, assisting with betting queries, payouts, account amendments, and market explanations. Proven background in payments processing support at Paymentology, handling card issues, payment processing, decline analysis, merchant and terminal mapping, card unblocking and issuance, FICA-related queries, disputes, and fraud investigations. Strong communicator with a Tier 1 technical support foundation, skilled in problem-solving, multitasking, and consistently meeting service level targets.
