Sinethemba Stengile Talent Acquisition Consultant

Talent Acquisition Consultant

Old Mutual SA

Dec 2022 - Current (3 years 5 months)

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Superstar Virtual Assistant

Client's Loyalty

Mar 2021 - Current (5 years 2 months)

As a Superstar Virtual Assistant, I provided exceptional administrative support to ensure the smooth operation of daily tasks and projects. My role involved managing schedules, coordinating communications, and facilitating efficient workflows to enhance productivity. Additionally, I oversaw five teams for international clients, which required a keen understanding of quality assurance processes to maintain high standards of service delivery. While my primary focus was on virtual assistance, my experience in human resources was also beneficial, as it allowed me to effectively manage team dynamics and foster a collaborative environment.

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Customer Service Consultant

Old Mutual Finance

Mar 2017 - Current (9 years 2 months)

As a Customer Service Consultant, I was responsible for providing exceptional support to clients, addressing inquiries, and resolving issues to enhance customer satisfaction. I utilized various communication channels to ensure timely and effective responses, fostering strong relationships with customers. Additionally, I assisted a financial advisor by conducting video calls with clients to present and explain life insurance products, thereby enhancing our service offerings and ensuring clients were well-informed about their options.

Assistant Manager (team Leader)

Telkom Centre for Learning

Feb 2014 - Feb 2017 (3 years 1 month)

As an Assistant Manager (Team Leader), I was responsible for managing a team of 20 agents, ensuring high standards in international customer service and world call customer service. My duties included overseeing EMS billing processes, coaching team members, and conducting weekly performance reviews to drive improvement. I also delivered weekly presentations for the business and provided training to new staff on the latest Telkom products. Additionally, I handled administrative tasks related to recruitment and interviews, managed payroll, and addressed IT queries. Although life insurance was not a direct focus of my role, our team was dedicated to servicing USA clients, which required a comprehensive understanding of various customer needs a

Sinethemba Stengile

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