Simona Danailova Dzhakova

C

Customer Success Representative

Cleversoft Bulgaria

Nov 2023 - Current (2 years 9 months)

Created a new customer database by entering customer information into a database Developed and trained new customer service representatives on the proper handling of customer inquiries Handled customer inquiries, answered questions, and resolved problems in a timely manner Created a team culture of exceeding customer expectations, exceeding all company performance goals and standards

E

Customer Service Officer

European Depository Bank

Aug 2022 - Sep 2023 (1 year 2 months)

Checking the status of customer accounts/transactions and track movements/fonds Review and explain account charges Troubleshoot technical problems connected to the online banking platform Writing procedures regarding the Online Banking Platform Doing tests and making reports Analyzing bugs Making user guides for using the platform

Customer Service Representative

Crypto.com

Apr 2022 - Jun 2022 (3 months)

Handled and responded to over 150 customer inquiries in all forms (email, phone, chat) daily Maintained and ensured accuracy of internal reports and records (invoices, fuel billing, bank statements and cash drawers). Checking transactions, deposits and credit card payments

Customer Service Representative

ANWB

Jul 2019 - Jan 2022 (2 years 7 months)

Manage large amounts of incoming phone calls Identify and assess customers' needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools

L

Sales Advisor

Lpp Fashion Bulgaria EOOD

Jul 2018 - Mar 2019 (9 months)

Hitting sales targets Taking care of customer service including handling queries and complaints. Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools

Sales Advisor

H&M

May 2016 - Jun 2018 (2 years 2 months)

Facilitate sales transactions by advising customers on suitable products that best meet their needs and encourage purchases Responsible for developing, planning and implementing company's sales strategies

Simona Danailova Dzhakova

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