I’m a Quality & Operations professional with over 12 years of experience across Recruitment & Workforce Solutions, FoodTech, HR Operations and Aviation Ground Services.
My career journey started in aviation, where I learned discipline, precision and the importance of process adherence. From there, I transitioned into HR and recruitment operations and eventually into leading Quality Governance functions.
Currently, I lead Quality Operations at TekWissen, where I drive performance improvement, rejection analysis, and process optimization initiatives. I recently spearheaded the automation of our Quality Management System using Skill Nexa and Insyra AI modules, applying Lean Six Sigma methodologies to improve audit efficiency and data reliability.
Previously at Swiggy (FoodTech & Hyperlocal Delivery Industry), I progressed from Order Management Executive to Fulfillment Specialist, managing high-volume last-mile operations. I supervised outsourced partner teams (30–45 associates per shift), monitored KPIs like CSAT and AHT and supported pilot initiatives including Swiggy Genie and Instamart.
Across roles, my focus has remained consistent:
• Build structured systems
• Strengthen operational governance
• Improve measurable performance
• Develop people through coaching
I believe quality is not just about audits — it’s about building accountability into everyday operations.
If you're looking to discuss Quality Leadership, Process Excellence, Operations Management, or continuous improvement initiatives — I’m always open to meaningful conversations.
