Stefany Patricia Alvares Rueda Cold caller

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Virtual Assistant (Real Estate)

Orion Properties

Experienced and driven real estate assistant specializing in productivity and organization. Adept in providing optimal support in fast-paced environments, and able to maintain efficient flow at all times. Bringing forth strong multitasking skills, and a positive attitude seeking to assist at all times. Skilled in using real estate software. A proven track record of providing superior administrative support in various settings.
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Appointment Setter

Rothrock

Schedule consultations between sales staff and prospective clients, ensuring that important meetings are booked for the sales team. Handle 100 calls a day, setting 4-6 appointments per day.
Customer Experience Specialist

Blessinger Legal

Ensured a positive and professional client service experience for over 500 clients across various industries. Managed client inquiries via phone, email, online, text message, or social networks, and provided timely and accurate responses. Directed client complaints or complex queries to relevant departments in a timely manner, and followed up on the resolution status. Provided clients with assistance on services provided, such as product information, features, benefits, pricing, etc. Expedited serious issues to management toward prompt resolution, and communicated the outcomes to the clients. Built positive client relations by checking in regularly and following up on active processes. Maintained client records and documented processes usin
Customer Service Rep, Team Leader

Walmart

Handle 100+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information. Received an average 85% customer satisfaction, 10% higher than the company average. Oversee and manage a team of 15 representatives that were always on the top performers.

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Stefany Patricia Alvares Rueda

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