Silvia Romero

Silvia Romero

About

Detail

San Salvador Department, El Salvador

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Agency VA
    Virtual Assistant
    Agency VA
    Jul 2024 - Current (1 year 9 months)
    • Managed endorsements, cancellations, and renewals for an insurance agency in Missouri, ensuring updates were accurately processed. • Efficiently handled policies and documentation for Agency.
  • SkyCom BPO
    Customer Service Specialist
    SkyCom BPO
    Feb 2024 - Jul 2024 (6 months)
    • Assisted customers with mortgage inquiries, resolving issues promptly to ensure customer satisfaction. • Ensured current policies were accurately reflected in the mortgage system and payments were processed on time. • Collaborated with team members to streamline processes and improve overall customer experience.
  • The Office Gurus
    Customer Service Representative
    The Office Gurus
    Mar 2022 - Feb 2024 (2 years)
    • Assisted customers with home warranty claims, explored solutions, and ensured customer satisfaction. • Managed inquiries, resolved issues promptly, and maintained positive customer relationships.
  • TELUS Digital
    Operations Analyst
    TELUS Digital
    Apr 2018 - Feb 2022 (3 years 11 months)
    • Optimized workflows and managed reports to improve efficiency and streamline processes. • Led a team to follow up on escalated cases for insurance claims, ensuring timely resolution. • Collaborated with cross-functional teams to enhance dispatch services for faster customer support.
  • B
    Customer Service Specialist
    BLACKHAWK NETWORK EL SALVADOR
    Oct 2016 - Sep 2018 (2 years)
    • Provided prompt resolution via email and calls for customer inquiries and issues. • Ensured timely delivery and activation of products, addressing any complications during usage. • Developed strong communication and problem-solving skills in a fast-paced ON_SITE environment.
  • TP
    Customer Service Representative
    TP
    Jul 2014 - Sep 2016 (2 years 3 months)
    • Provided mobile phones technical support, resolving connectivity and settings issues promptly. • Assisted customers with basic troubleshooting to ensure seamless connection. • Collaborated with team members to deliver exceptional customer service and satisfaction.
Education verified_user 0% verified
  • Universidad de El Salvador
    Bachelor's degree, International Relations and Affairs
    Universidad de El Salvador
    Feb 2022 - May 2025 (3 years 4 months)
  • Universidad Pedagogica de El Salvador
    Bachelor of Education - BEd, Teaching English as a Second or Foreign Language/ESL Language Instructor
    Universidad Pedagogica de El Salvador
    Jan 2012 - Dec 2014 (3 years)
  • Universidad Salvadoreña Alberto Masferrer
    Doctor of Medicine - MD, Medicine
    Universidad Salvadoreña Alberto Masferrer
    Jan 2007 - Apr 2010 (3 years 4 months)