S

Silvia Blanco Aceros

About

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profesional en negocios internacionales - customer care
Barranquilla, Atlantico, Colombia

Timeline

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Job
school
Education

Résumé

Jobs verified_user 34% verified
  • Winona
    Patient Services Representative verified_user Verified experience
    Winona
    Jul 2025 - Jul 2026 (1 year 1 month)
    • Collaborated with Marketing, Product, Medical, Pharmacy, and Operations teams to support customer lifecycle processes.
    • Managed CRM, subscription, and prescription workflows using Intercom, Airtable, Stripe, and internal systems.
    • Reduced first response time from 13 to 6 minutes while creating communication macros and sharing customer insights.
    • Integrated AI tools into workflows to draft and refine customer communications, summarize information, and improve content creation efficiency.
  • Sabre
    Product Support Analyst
    Sabre
    Nov 2023 - Jul 2025 (1 year 9 months)
    • Supported hotel partners across SynXis CRS and multiple distribution channels.
    • Worked with SynXis CRS, Booking.com, Expedia, Google Hotel Ads, TripAdvisor, and major GDS platforms.
    • Investigated overbookings, pricing discrepancies, and inventory synchronization issues.
    • Configured SPF/DKIM authentication and created technical documentation.
  • Binance
    Customer Support Representative
    Binance
    Aug 2022 - Jul 2023 (1 year)
    • Supported global users in English and Spanish through high-volume live chat.
    • Assisted with KYC, account security, deposits, withdrawals, and platform navigation.
    • Partnered with Risk, Compliance, Fraud, and P2P teams while maintaining high CSAT.
Education verified_user 0% verified
  • Platzi
    Introduction to Artificial Intelligence
    Platzi
    Jan 2026 - Feb 2026 (2 months)
  • Platzi
    Digital Marketing
    Platzi
    Jan 2026 - Feb 2026 (2 months)
  • Universidad del Norte
    International Business
    Universidad del Norte
    Jan 2017 - Jan 2021 (4 years 1 month)
    GPA: 4.2/5.0