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Silvana Parolin
About
Detail
Caracas, Capital District, Venezuela
Contact Silvana regarding:
Flexible work
Résumé
Jobs
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Patient Support SpecialistCircle MedicalOct 2025 - Current (1 year 1 month)• Provide high-touch chat or phone support to deliver a delightful care experience and resolve patient concerns and grievances.
• Coordinate patient appointments and assist with scheduling issues.
• Collect necessary patient information, including personal details, payment, and insurance data.
• Assist with patient onboarding, app navigation, online appointment access, and basic technical support.
• Assist with insurance coverage or billing-related questions.- HVirtual Care Assistant / Administrative SupportHouseCall, MDJun 2025 - Mar 2026 (10 months)• Assist healthcare providers with virtual patient care and administrative tasks.
• Handle inbound and outbound calls professionally and compassionately in a fast-paced environment.
• Communicate effectively with patients and providers to maintain smooth clinical workflows. - Virtual Post-Operative AssistantSpectrum AestheticsJan 2025 - Apr 2025 (4 months)• Managed virtual post-operative care and follow-up monitoring for surgical patients.
• Tracked clinical progress, assisted with minor post-op symptom management, and escalated complex issues to attending surgeons. - HVirtual Surgery SchedulerHouston Scoliosis and Spine InstituteMay 2024 - Nov 2024 (7 months)• Coordinated surgical logistics and scheduling for spine procedures.
• Managed pre-operative clearance requirements, insurance authorizations, and ongoing communication between patients and surgical teams.
Education
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- Basic and Advanced Prehospital Care CertificationUniversidad Central de Venezuela (UCV)
- MMaritime STCW Safety Protocols & Training
- PPre-Employment Medical Examination (PEME) Certified
- UDoctor of Medicine (MD) / Médico CirujanoUniversidad de Oriente (UDO)Jan 2014 - Jan 2023 (9 years 1 month)