Silvana Alvarez Lleras

Silvana Alvarez Lleras  new_releases

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Product Manager
Bogota D.C., Colombia
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Résumé

Jobs verified_user 0% verified
  • Truora
    Senior Product Manager public Remote experience
    Truora
    Aug 2022 - Current (3 years 9 months)
    Lead the development of digital products in a SaaS electronic signature platform (ZapSign) used by over 55,000 active clients in Brazil and LATAM. Responsible for roadmap prioritization to drive sales growth and customer retention. Worked on new features to enhance signature security and refactored critical product flows, ensuring scalability and operational efficiency. Collaborate with multidisciplinary teams (technology, sales, support) to launch new features aligned with market needs.
  • iFood Colombia
    Product Manager public Remote experience
    iFood Colombia
    Nov 2021 - Jul 2022 (9 months)
    - Restructuring of the support channel: reduction of the contact rate by 25% and spending +$35M COP/monthly. - Guarantee transparent communication with the driver throughout their journey: bad practices, advices, recommendations, among others. - Be responsible for the product strategy to guarantee the best driver experience, working closely with designers, developers and data analyst.
  • iFood Colombia
    Business Specialist public Remote experience
    iFood Colombia
    May 2021 - Oct 2021 (6 months)
    - Reduction of undelivered orders by 30%. - Operations and logistics business intelligence leader responsible for strategic projects to reduce costs and offer the best experience to stakeholders.
  • iFood Colombia
    Domicilios.com
    Sr. Data Analyst public Remote experience
    iFood Colombia, Domicilios.com
    Mar 2020 - May 2021 (1 year 3 months)
    - Design of the management model to reduce the rejected orders with an improvement of the indicator by 50% in two months. - Enhance a data-driven and goal-oriented culture. - Creation of the operational fraud area. Monthly savings of COP $190 million per month. - Cost and expense control to be cost-efficient with current resources. - Consulting-type projects in key areas of the company: analysis of information to understand important insights, design of a strategy, and monitoring in the execution. - Operational fraud control by identifying patterns to design protocols and prevent future events.
  • U
    Sr Consultant
    Upside Consulting S.A.S
    Oct 2016 - Mar 2020 (3 years 6 months)
    - Commercial strategy design (value proposition, go to market and growth opportunities) of a lyophilized and dehydrated food company. - Design of two new products for a company in the financial sector to increase the client conversion and retention rate. - Study to boost natural gas consumption in the residential and commercial sector in Colombia. - Financial and sales analysis for different companies in various sectors (microfinance, banking, consumer goods, utilities, manufactures) both for public, as well as private companies. - Market research to identify consumer needs and new opportunities. - Design of the corporate and competitive strategy. - Design of the organizational structure, KPIs, roles and corporate governance.
  • CUSEZAR S.A
    Quality Department Intern
    CUSEZAR S.A
    Jun 2015 - Jul 2016 (1 year 2 months)
    - Improve the communication of the design, planning and technical departments with a weekly meeting. - Create an Excel tool to evaluate contractors and make better decisions when hiring them. - Consolidate data of the totality of the building sites to analyze the results of the application of the Lean Construction methodology and propose improvements. - Alert those responsible for the building sites on possible causes of delay to take preventive actions.
Education verified_user 0% verified
  • Universidad de los Andes
    Industrial Engineering
    Universidad de los Andes
    Aug 2011 - Jul 2016 (5 years)
    - Thesis: Risk factors associated to active trachoma in Vaupés, Colombia. Grade 5/5. - GPA: 4.1/5
Projects (professional or personal) verified_user 0% verified
  • RRSS
    Business development
    RRSS
    Jan 2020 - Current (6 years 4 months)
    - Business model re-design (from renting rooms to the concept of a hotel), resulting in the doubling of the annual income - Design and implementation of tourism products with the indigenous communities to extend the hotel’s service portfolio - Business model re-design (from renting rooms to the concept of a hotel), resulting in the doubling of the annual income
Awards verified_user 0% verified
  • I
    International Baccalaureate Honor Student