Silpi Ghosh

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E-commerce Project Manager (Client & Account Management)

ODN Digital Services

Oct 2024 - Current (1 year 8 months)

A digital services company focusing on E-commerce project management. Oversee two key projects: Tata Cliq and Centrepoint, ensuring timely delivery, adherence to budgets, and quality standards. Manage end-to-end phases of projects, ensuring adherence to timelines, budgets, and client SLAs. Leading Delhi team of 10 direct reports (Assistant Managers) and Kolkata team of 6 professionals for the Tata Cliq project, managed by an Assistant Manager. Collaborate with tech teams to streamline processes, improve productivity through automation. Drive initiatives to meet revenue targets and ensure operational success. Led account and client management activities, ensuring consistent alignment between project deliverables and client expectations.

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E-commerce Project Lead (Client & Account Management)

Zawter

Jul 2023 - Oct 2024 (1 year 4 months)

A company focused on E-commerce project management and cataloging. Managed two critical catalog projects: Carrefour Catalog Project (UAE) and Stork Catalog Project (US). Managed FMCG and electronics categories with meticulous attention to catalog listing accuracy and on-time task delivery. Led a high-performing team to achieve optimal results, conducting weekly review meetings to address and resolve work-related issues. Collaborated with higher management to provide project updates and discuss new business opportunities from various clients. Oversaw cataloging for luxury brands such as Gucci, Chanel, Louis Vuitton, Prada, and more. Ensured stringent TAT, elevated accuracy and efficiency, and developed strategic initiatives to enhance catalo

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Senior E-commerce Associate - Team Lead (Marketplace)

CityMall

Aug 2022 - Jul 2023 (1 year)

An E-commerce platform focusing on marketplace transactions. Ensured daily tasks meet SLAs with quality and drove efficiency improvements. Identified fraud patterns, bridging teams to streamline processes. Nurtured vendor relationships, enhancing profitability, and created engaging vendor training materials. Managed digital marketing channels, creating content calendars and overseeing website uploads. Led a team and provided training to new joiners effectively. Managed digital marketing channels, including PPC, SEO, Display, affiliates, email marketing, and social media. Reduced the TAT of new catalog live status from 1 week to 24/48 hours. Managed Advertising Recharge Balance, conducted prime checks, and generated reports such as Sales and

Senior E-commerce Associate - Team Lead

Netscribes

Oct 2019 - Mar 2022 (2 years 6 months)

A company specializing in content and cataloging services for e-commerce. Executed QA tasks for major e-commerce projects with notable platforms. Managed listings for seller portals including Amazon, Flipkart, and more. Led a team in the DP World project, demonstrating leadership in project coordination. Ensured correct product taxonomy and accuracy in cataloging. Trained new joiners and managed team allocations effectively. Oversaw account and client management for key e-commerce platforms, ensuring smooth onboarding, engagement, and retention of clients.

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