Sillon Kumar
About
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US IT Recuiter | HR Associate
Hyderabad, Telangana, India
Résumé
Jobs
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Recruitment SpecialistCodeForceJan 2026 - Current (9 months)Managing recruitment operations using Ceipal ATS
Sourcing candidates via internal DB, Dice, and Monster
Scheduling and coordinating interviews
Screening and shortlisting candidates
Handling potential submissions to clients
Supporting end-to-end recruitment lifecycle- US IT RecruiterHireFeb 2024 - Jan 2026 (2 years)End-to-end recruitment across IT & non-IT roles
Candidate sourcing via portals, LinkedIn & referrals
HR screening & interview coordination
Offer negotiation, documentation & onboarding support
Client & stakeholder coordination
ATS management & recruitment reporting - Associate-Customer SupportTech MahindraOct 2020 - Jun 2021 (9 months)Handled customer queries and complaints through chat support, ensuring quick and
accurate resolution.
Assisted customers with order placement, cancellations, returns, refunds, and
payment-related issues.
Delivered excellent customer experience by maintaining a professional and empathetic
communication style.
Escalated complex issues to higher-level support teams while ensuring customer
satisfaction.
Maintained accurate records of customer interactions in CRM tools and followed up for closure.
Achieved daily/weekly performance targets related to response time, resolution
rate, and customer satisfaction scores (CSAT).
Provided product knowledge and policy clarification to customers f
Education
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- Master of Computer Applications - MCA, Computer applicationSilicon Institute of Technology SIT BhubaneswarNov 2021 - Jun 2023 (1 year 8 months)
- Bachelor's degree, Computer ScienceUtkal UniversityJan 2018 - Jan 2021 (3 years 1 month)