Laura Melissa Silva Martinez
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Laura Melissa Silva Martinez

Laura Melissa Silva Martinez  new_releases

About

Detail

Diseñador industrial
Bogota D.C., Colombia

Contact Laura regarding: 

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Full-time jobs
Flexible work

Timeline

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Résumé

Jobs verified_user 0% verified
  • Bewe Software Colombia
    Analista de crecimiento Regional
    Bewe Software Colombia
    Apr 2021 - Current (4 years 2 months)
  • Teleperformance Spain
    Collections and Customer Service for Financial AURA
    Teleperformance Spain
    May 2020 - Feb 2021 (10 months)
    -Collect payments for current and late accounts. -Provide detailed information of accounts, payment history, past due balances, late fees applied, future payment dates, loan lines, etc. -Negotiate and apply limited offers on delinquent accounts to collect past due balances and bring the account current. -Process and update confidential customer information in the database. -Carry out the escalation process for requests from outside the department. -Follow up on customer requests.
  • Convergys
    Advisor I, Customer Service for AT&T Pre-paid
    Convergys
    Apr 2019 - Mar 2020 (1 year)
    -Provide detailed pre-paid service information for AT&T customers in English and Spanish. -Provide technical support, payment services, plan changes, refunds, service cancellations, etc. -Receive, process and update sensitive customer information across different databases and systems. -Carry out the due process of escalation of requests outside the department. -Support the customer loyalty process by offering limited offers, discounts on services and migrations of pre-paid and post-paid services. Track calls and requests with customers.
  • Sitel
    Customer Service for IBERIA Airline
    Sitel
    Jan 2019 - Apr 2019 (4 months)
    Bilingual Agent, (English and Spanish) Provided customer service for the Iberia, Iberia plus (Executive) and On Business (corporate) customer segment. Managed quotes, tickets reservations, itinerary changes, refunds, cancellations and mile redemptions. Sell and provide travel insurance information for Allianz.
Education verified_user 0% verified
  • Utadeo
    industrial, Diseño industrial
    Utadeo
    2012 - 2017 (5 years 1 month)
  • Colegio San José de Barranquilla
    bachiller académico Diseño industrial
    Colegio San José de Barranquilla
    2006 - 2012 (6 years 1 month)