Sifat Ali

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Client Relations Specialist/Customer Success

EzyteamsGS Technologies

Jan 2023 - Feb 2024 (1 year 2 months)

As a client relations specialist for US based insurance agents working with the companies like Farmer's insurance , I managed data, processed claims , scheduled appointments and oversaw prospecting and renewala . I drove customer success through strategic onboarding . retention, and KPI tracking, and provided training and demos on in-house software "Ezyagent". Additionally I supported sales, handled remote reception duties and matched candidates to client needs for effective recruitment and long-term success.

Customer Success Associate Motive-Formerly

KeepTruckin

Oct 2022 - Feb 2023 (5 months)

At Motive, I developed retention strategies to boost satisfaction and reduce churn, and monitored KPls to drive performance enhancement, leveraged customer feedback for product improvement , and utilized escalation protocols to resolve issues swiftly , ensuring exceptional service and fostering long term client relationships . I helped SMB businesses with their software related problems and helped the company to neduce cancellations in collaboration with cross functional teams,onboarded Cross sell opportunities and helped Sales department by managing customers facing problems .

Customer Sales Associate

Touchstone Communications

Nov 2020 - Mar 2021 (5 months)

As a Customer Sales Associate at Touchstone Communications, I consistently exceeded sales targets by leveraging advanced CRM tools for effective client management and utilizing consultative selling techniques to address customer needs with tailored communication solutions , My role involved demonstrating in-depth product knowledge , managing sales pipelines and analyzing KPis to refine strategies , worked on selling extended Auto warranties and solar energy along with debt relief and mortgage solutions

Client Success Manager

Cedar Financial

Managed client onboarding across various sectors, including Education and Commercial industries, specializing in debt management. -Led client retention and revival efforts, ensuring sustained engagement and satisfaction. • Handled consumer claims, disputes, contracts, and placements with a focus on resolution and compliance. Drove new business opportunities and revenue growth through strategic client relationships. Conducted training sessions on intemal portals and CRMs to enhance client proficiency Oversaw reporting and administrative duties to ensure smooth operational workflows.

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Customer Service Specialist

Tribe Consulting

Provided top tier customer support on behalf of multiple food chains like Papa John's, managing order issues , resolving complaints , and assisting with online platforms , Implemented netention strategies and gathered feedback to enhance service quality and reduce churn

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