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Siegfried Niedermeier

About

Detail

Team Leader
Alajuela, Alajuela Province, Costa Rica
Contact Siegfried regarding: 
Flexible work
Starting at USD15/hour

Timeline

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Résumé

Jobs verified_user 0% verified
  • T
    Technical Customer Service Associate /Amazon Web Services
    Feb 2021 - Feb 2022 (1 year 1 month)
    Help highly technical customers over e-mail, chat and phone contacts with respect to Amazon Web Services such as Cloud Computing, mainly but not limited to Accounts & Billing queries, as well as directly interacting and utilizing Developer, Programming and generally accessible information databases to resolve a wide variety of technical issues for Cloud computing customers.
  • Intuitive Solutions
    Blast Mapping Representative/
    Intuitive Solutions
    Jan 2017 - Jun 2018 (1 year 6 months)
    Support in handling requests from consumers that needed information in regards to orders that were not delivered due to coverage. Auditing locations and mapping delivery gaps to ensure future orders would not encounter the same problems and that consumers will be able to receive the products as expected.
  • Intuitive Solutions
    Chat Monitor Manager & Order Entry Team Leader/
    Intuitive Solutions
    Dec 2014 - Sep 2018 (3 years 10 months)
    Subject Matter Expert for order entry representatives. Support through chat for representatives as well as managing a team of 23 order entry representative. KPI management (hold time, talk time, productive, no after call time, attendance) for all 23 representatives, as well as weekly coaching delivery for each of them. KPI performance delivery presentations to be provided to our management team on a weekly basis, to ensure they were all aware of my team's performance and review improvement individually for performance management. KPI Presentation template creation for the whole account to ensure standardization of metrics management.
Education verified_user 0% verified
  • /
    Curso Piloto Privado y Comercial
    /IACA – Instituto Aeronáutico Centroamericano
    Jan 2009 - Jan 2010 (1 year 1 month)
  • U
    Business Administration
    Universidad de Costa Rica Sede del Pacifico
    Jan 2009 - Jan 2012 (3 years 1 month)
  • L
    High School Diploma
    Liceo Laboratorio Emma Gamboa
    Jan 2004 - Jan 2008 (4 years 1 month)
Awards verified_user 0% verified
  • V
    Scrum Fundamentals Certified
    VMEdu
    Feb 2022 - Current (4 years 8 months)