Siduo Ai Director of Customer Success and AI Enablement at Zignyl

Director of Customer Success and AI Enablement

Zignyl

Aug 2025 - Current (1 year 2 months)

• Owned end-to-end customer onboarding, post-sale delivery, and lifecycle success for an early-stage AI SaaS platform, acting as the primary operator accountable for go-lives, adoption, and retention risk
• Drove migration from QuickBooks to Stripe, coordinating customer billing transitions, internal finance workflows, and system integrations while minimizing disruption to active customers and revenue continuity
• Re-architected customer-facing support and enablement flow, standardizing the customer knowledge base and troubleshooting paths while deploying AI-powered self-service across Zigy AI and HubSpot to deflect inbound requests and improve first-response efficiency

Associate Director, SoundHound for Restaurants

SoundHound AI

Jun 2022 - May 2025 (3 years)

• Scaled SH for Restaurants Onboarding org from 0 to 10+ by 2024, built out internal org structure and process vertical, shortened launch cycle and $ delay, supported AI drive-thru operations with leading sub-teams responsible for physical launch, menu configuration, client success, and QA/triage review
• Architected and maintained end to end systems including Salesforce lifecycle management, POS menu integration, Voice AI/ASR ordering, Metabase/SQL reporting, Twilio call forwarding, Stripe subscriptions/refunds, Zendesk support, and live phone support for all partners.
• Launched 400+ SMB, regional, and strategic businesses in leading post-sale client/customer success, menu integration, store integration, and post-launch support

General Manager/Regional Director/Head of Repairs and Maintenance

Reef

Dec 2021 - Jun 2022 (7 months)

• City GM, led REEF Kitchens/Operations for all of Nashville, owning full market P&L and driving optimization initiatives across 5+ physical locations and 100+ FTEs across multiple business verticals (Launch, Real Estate, Public Affairs, etc).
• Built local Nashville partnerships to launch new virtual restaurants, grocery fulfillment, and hospitality concepts; managed major escalations, logistics rollouts, and customer acquisition (e.g., QR code pickup, getreef.com, MrBeast Burgers).
• Represented REEF with city officials and business leaders; led disaster relief efforts in Mayfield, KY after the Dec 2021 tornado.
• Led US/Canada R&M (

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Head of Account Management

RaaSFamily Style

Jul 2021 - Nov 2021 (5 months)

• Brought in to lead account management, organizational redesign, launch D2C verticals (Pink Dot, @baked, @flowers), and drive financial/operational turnaround for a high-growth restaurant tech startup.
• Managed cross-functional teams (AM, support, logistics) across supply chain, onboarding, and customer experience.
• Revamped documentation, streamlined processes, and led project management for multi-location and virtual kitchen brands.
• Worked with C-suite on financial reporting, partner success, and process improvement.
• Coordinated troubleshooting, post-onboarding, and strategic verticals/virtual kitchens initiatives with major delivery service providers
• Role concluded when the startup wound down its virtual

Account Manager

Uber

Mar 2021 - Jun 2021 (4 months)

• Retained post-Uber acquisition to lead the transition of Postmates merchant accounts to Uber Eats, managing operational questions, onboarding issues, and cross-platform promotions for new and existing partners.
• Served as the primary external point of contact for escalated UE-only/Postmates-only LA/SoCal merchants, overseeing renegotiations, documentation revisions, and terminations while maintaining positive portfolio growth and minimizing partner attrition.
• Coordinated joint internal leadership meetings between Uber and Postmates teams to align on integration strategy and exclusive partner retention, especially with higher profile accounts including Sidecar Doughnuts, Pasta Sisters, Dialog Cafe, Matsuhisa, and LALA's Argent

Account Manager

Postmates by Uber

Oct 2019 - Feb 2021 (1 year 5 months)

• Managed a 250+ account/partner, $7–8M/month GMV portfolio, leading operational, sales, and marketing support for top partners, including but not limited to Nobu, Jason’s Deli, Cafe Zupas, Urban Plates, Pink Dot, Bibigo, and Pollo Regio.
• Owned 50+ exclusive, high-stakes account relationships through the Uber acquisition, safeguarding order volume, market share, and partner satisfaction for flagship brands.
• Led POS integrations and launched custom initiatives, driving GMV growth and brand visibility for both regional chains and national accounts.
• Acted as the primary customer escalation point and DRI for complex issues, balancing data-driven problem solving with high-touch relationship management for top 500 merchants.<

Onboarding Operations Lead

Postmates Inc

Mar 2018 - Oct 2019 (1 year 8 months)

• Served as the primary point of contact and lead project DRI for the strategic launch of 600+ Burger Kings on Postmates in Q3/Q4 2018, driving one of the company’s first major national enterprise partnerships and setting the standard for future large-scale integrations.
• Led the team responsible for activating new Postmates merchants, achieving an average onboarding rate of 500+ storefronts per week (including Church’s, Subway, Popeyes, and more) via both tablet and POS integrations.
• Helped re-organize the workflow from pre-sales to closed won to onboarding and subsequent hand-off to account management or support for major merchants.
• Spearheaded the overall switch from WiFi and LTE Samsung tablets to POS integrations fo

Front Of House/Event Manager

Pheast Food Group

Oct 2016 - Aug 2017 (11 months)

• Took over FOH amid GM turnover; supervised host, bar, and server teams, scheduling & nightly cash-out/reporting.
• Cut FOH labor cost >40 % → 30 % →

Front Of House Manager/Event Coordinator

Champps

Nov 2013 - Sep 2016 (2 years 11 months)

• Recognized as Fox and Hound Restaurant Group's Event Coordinator of the Year 2015 for excellence in event sales, execution, and client satisfaction.
• Oversaw daily operations, team leadership, and guest experience for a high-volume restaurant.
• Hired, trained, and developed a diverse team of 30+ front-of-house staff.
• Managed and marketed catering/events, driving local-store sales and executing major corporate, nonprofit, and community events.
• Grew catering and event sales at the Pentagon City/Arlington VA location from

Communications Operator

College Station Police Department

Sep 2009 - Sep 2010 (1 year 1 month)

• Managed phone first-responder emergency & non-emergency calls, coordinating rapid police, fire, and EMS response.
• Triaged incidents in real time, delivering clear, concise radio traffic under extreme stress.
• Provided crisis intervention to callers in suicide, DV, child-welfare, and overdose situations.
• Maintained detailed CAD logs and adhered to strict state protocols.
• Served as the department’s Mandarin interpreter for limited-English callers.

Siduo Ai

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Siduo Ai

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