Siarra Carrion Application Support

Software Support

PAR Technology

Jul 2024 - May 2025 (11 months)

Installed and configured devices, enhancing operational efficiency across multiple sites. Diagnosed and resolved hardware, software, and network issues, enhancing end-user satisfaction. Streamlined repair processes and implemented consistent support procedures, which increased operational efficiency by 30%.

Tier 2 Technical Support

HR Block

Sep 2023 - Apr 2024 (8 months)

Provided expert guidance to customers navigating complex technical issues, achieving a 95% customer satisfaction rate. Developed proactive troubleshooting tools and mentored team members to improve service response times and effectiveness. Collaborated with internal teams to assess ticket complexity, ensuring accurate escalation to Tier 3 support when necessary.

Provisioning Specialist

Beacon Hill

Feb 2023 - Aug 2023 (7 months)

Managed the onboarding and offboarding process of over 75 employees, creating 100+ user accounts daily while adhering to security protocols. Collaborated with cross-functional teams to resolve technical issues efficiently, ensuring seamless functionality and security across the network. Contributed to the development and improvement of credentialing policies to enhance user access management.

Help Desk Technician

Freedom Mortgage

Jan 2020 - Dec 2021 (2 years)

Responded to an average of 50+ technical support requests daily, utilizing ticketing systems to prioritize and manage tasks effectively. Leveraged knowledge of applications and infrastructure to diagnose and resolve technical faults, enhancing resolution times and customer satisfaction. Assisted in creating instructional materials to guide end-users through common troubleshooting steps.

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Mortgage Loan Processor

PNC Mortgage Services Inc

Jan 2018 - Dec 2020 (3 years)

Collaborated closely with clients throughout the mortgage process, ensuring timely and accurate service for loan submissions. Maintained and updated documentation in CRM systems, providing thorough insights into support activities and client interactions. Trained new team members on best practices for customer interactions and system navigation.

Insurance Verification Specialist

AdventHealth

Jan 2015 - Dec 2020 (6 years)

Conducted comprehensive insurance verifications and managed patient charts, improving administrative efficiency. Handled sensitive patient information using systems like Encompass and EPIC, ensuring accuracy and compliance with healthcare regulations. Developed and maintained relationships with insurance providers to facilitate faster claims processing.

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Contract Administrator

Westgate Lakes Resort

Sep 2013 - Dec 2015 (2 years 4 months)

Received and reviewed 100+ incoming documents and materials. Maintained client lead database and consistently updated information to keep data current. Collaborated with internal departments and external partners to finalize sales transactions. Mentored less-experienced coworkers in timeshare industry sales techniques and customer service practices

Siarra Carrion

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