Quality Assurance Test Analyst
BT Openreach | Telecommunication domain) - Accenture
Feb 2021 - Aug 2022 (1 year 7 months)
• Facilitated effective API testing, to integrate and interact with network management resulting in an impressive 20% reduction in testing time and contributing to streamlined project timelines.
• Coordinated seamlessly with cross-functional teams, leading to a notable improvement in user satisfaction ratings and ensuring a positive user experience.
• Conducted thorough root cause analyses, offering effective solutions for over 100 software defects, enhancing software robustness and reliability.
• Successfully managed E2E testing processes, consistently delivering critical user stories on time with an outstanding 95% completion rate.
• Proactively recommended resolutions in triage calls, resulting in a substantial decrease in software downt