S

Shuvro Ghosh

About

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Kolkata, West Bengal, India

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 40% verified
  • iMerit Technology
    Sr. ITES Executive
    iMerit Technology
    Nov 2023 - Current (2 years 11 months)
    • Verify patient insurance eligibility, coverage, and
    benefits before services are rendered
    • Confirm pre-authorization and referral requirements
    with insurance providers
  • S
    Operations Executive verified_user Verified experience
    Startek (Aegis)
    Jan 2023 - Oct 2023 (10 months)
    • Conduct employee background checks as per
    company and client guidelines
    • Verify employment history, education, and address
    details
  • T
    Customer Support Executive
    TELEPERFORMANCE GLOBAL SERVICES PRIVATE LIMITED
    Feb 2022 - Sep 2022 (8 months)
    • Handle customer queries via chat and inbound/
    outbound calls professionally
    • Manage multiple chats and calls while meeting SLA
    and TAT requirements
  • S
    Operations Executive
    Startek (Aegis)
    Feb 2021 - Feb 2022 (1 year 1 month)
    • Translate English e-commerce content into Bengali
    with high accuracy and cultural relevance
    • Review and proofread content to ensure grammar,
    clarity, and quality standards
  • C
    Operations Executive verified_user Verified experience
    Concentrix Daksh Services India Private Limited
    Dec 2019 - Oct 2020 (11 months)
    • Handle customer queries via live chat related to flight,
    hotel, and holiday bookings
    • Coordinate with airlines, hotels, and internal teams
    for issue resolution
Education verified_user 0% verified
  • Calcutta University
    Bachelor of Science
    Calcutta University
    Jan 2016 - Jan 2020 (4 years 1 month)
    Kolkata, WB
  • W
    10+ (Madhyamik)
    West Bengal Board of Secondary Education
    Jan 2014 - Jan 2016 (2 years 1 month)
    Kolkata, WB
  • W
    12+ (Higher Secondary)
    West Bengal Board Of Higher Secondary Education
    Jun 2005 - Jan 2014 (8 years 8 months)
    Science