Shurraine Rubí Moody Universidad Incompleta

BILINGUAL INTERPRETER

Cyracom

Jan 2023 - Current (3 years 8 months)

Interpret messages between 2 languages to ensure that both parties could communicate and understand each other.

HUMAN RESOURCES

Amazon

Jun 2021 - Dec 2021 (7 months)

Assisted US employees with Dissability and Leave process. Provided guidance on self service options to optimize requests and actions on the leave.

S

SUPERVISOR, SATISFACTION AND QUALITY SOLUTIONS

Apr 2020 - Sep 2020 (6 months)

Supervise that every agent was complying with their schedule and timing. Monitor calls for coaching and quality purposes. Analyze agents calls data to inform of production.

BILINGUAL INTERPRETER

Languageline

Jan 2017 - Jan 2019 (2 years 1 month)

Interpret messages between 2 languages to ensure that both parties could communicate and understand each other. Provide Medical, non medical and 911 interpretation.

D

COMUNNITY

DEVELOPMENT, LIMON CITY

Jan 2014 - Jan 2017 (3 years 1 month)

Create and execute projects with communities in Limon central canton so they can develop and beautify their environment. Organize all the documentation that came in the office and also redeem accounts of all the job done in the office

B

BANKING AGENT

Jan 2012 - Jan 2013 (1 year 1 month)

Atend the services platform of Bank of America over the phone. Includes making money transfers, open or closing accounts, online banking assistance and any query the customers may have.

D

BILINGUAL INTERVIEWER

DATASECNSION

Jan 2011 - Jan 2012 (1 year 1 month)

Collect information through surveys for several companies in the US. All this information was collected to verify quality, satisfaction and knowledge of the customers with product or service

Shurraine Rubí Moody

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