S
Shuchil Carballo
About
Detail
El Salvador
Contact Shuchil regarding:
work
Full-time jobs
Résumé
Jobs
verified_user
0% verified
Dental Appointment Scheduler / Customer Service RepresentativeLovett DentalJun 2024 - Current (2 years 5 months)Provided bilingual (English/Spanish) customer service and administrative support for patients, ensuring a seamless experience through appointment coordination, effective communication, and accurate documentation. Served as a liaison between patients and dental offices while maintaining high standards of professionalism and patient satisfaction.
• Assisted English- and Spanish-speaking patients with scheduling, rescheduling, confirming, and canceling appointments.
• Handled inbound and outbound calls to address patient needs and provide timely support.
• Contacted dental offices to clarify appointment details, and patient inquiries.
• Verified, documented, and updated patient insurance information accurately in company sy- LAdministrative Support Specialist / Retention SpecialistLive CareerJan 2023 - Apr 2024 (1 year 4 months)• Provided customer support primarily through live chat and email, assisting clients with account inquiries, issue resolution, and retention solutions.
• Maintained accurate customer records and case documentation using Salesforce CRM and internal tracking systems.
• Assisted management with administrative tasks, including preparing team reports, reviewing documentation for accuracy, and supporting daily operational processes.
• Drafted and sent internal and customer email communications, ensuring timely follow-up and professional correspondence.
• Performed data entry, updated customer information, and maintained organized records with a high level of accuracy.
• Collaborated with team members and leadership to imp - MCustomer Service RepresentativeMetLife Auto and HomeMar 2017 - May 2022 (5 years 3 months)• Acted as the primary point of contact for policyholders, assisting with coverage inquiries, billing inquiries, policy changes, and claims processing.
• Demonstrated strong product knowledge to guide clients through coverage options and policy features.
• Handled a high volume of incoming calls in a timely and professional manner, exceeding departmental service level goals
• Investigated and resolved client concerns and complaints promptly, maintaining a high level of customer satisfaction.
• I was able to receive good evaluations from customers during JD power certification
• Collaborated closely with underwriters and claims adjusters to ensure accurate and timely resolution of client issues.
• Utilized CRM s - Customer Services RepresentativeAT&TNov 2010 - Nov 2016 (6 years 1 month)• Providing frontline assistance via phone interactions to resolve customer inquiries regarding billing
• Proficiently diagnosing technical issues and guiding customers through troubleshooting steps, resulting in a high-resolution rate and improved customer satisfaction.
• Demonstrating in-depth knowledge of various cellphone models, operating systems, and carrier services to provide accurate information and tailored recommendations to customers.
• Assisting with billing inquiries, technical troubleshooting, account management, and service modifications. Delivered personalized solutions while maintaining a strong focus on customer satisfaction and first-call resolution.
• Provided technical support for mobile devices, tr
Education
verified_user
0% verified
- 3rd Year of MarketingUniversidad Centroamericana José Simeón CañasJan 2007 - Jan 2009 (2 years 1 month)
- CHigh SchoolColegio Bautista San SalvadorJan 2004 - Jan 2006 (2 years 1 month)