Shubhangi Tiwari

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Solution Specialist

Rogers

Jan 2024 - Current (2 years 6 months)

• Deliver personalized sales experiences and consistently achieve sales goals across all segments. • Build strong customer relationships, providing tailored solutions with in-depth product knowledge to individual consumer, business, and corporate customers. • Handle keyholder duties, including store opening/closing and managing critical transactions. • Utilize CRM and Statflo for tracking customer interactions, ensuring personalized engagement and high satisfaction. • Accurately manage cash counting and process transactions using POS systems. • Maintain inventory and contribute to visual merchandising, ensuring an appealing store environment.

Sales Associate

Skechers

Jan 2023 - Jan 2024 (1 year 1 month)

• Provide excellent customer service and assist large groups of customers in accordance with brand standards. • Identify and understand consumer needs and fulfill gaps by providing product features through vast product knowledge. • Process large volumes of cash and different payment transactions along with calculating discounts and special rates. • Maintain store inventory and participate in visual merchandising and creating appealing store displays. • Drive and achieve the sale target in various line of products. • Coordinating and managing different teams while maintaining, receiving, and sorting of inventory. • Loss-Prevention responsibilities

Associate

Tim hortons

Jan 2022 - Jan 2023 (1 year 1 month)

• Contributed to the production of food and beverages, bakery sections, while simultaneously delivering high quality service. • Upheld cleanliness and food hygiene standards, ensuring a safe environment. • Effectively resolved customer issues, demonstrating strong problem-solving skills. • Managed fast-paced decision-making and maintained control over inventory. • Operated cash registers with accuracy and efficiency, while overseeing product stocking.

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Customer Service Representative

Pragati International

Jan 2018 - Jan 2021 (3 years 1 month)

• Manage cash registers and inventory. • Deliver customer service. • Drive Sales • Organise workshops and pop-up stores. • Marketing, Sales, Customer service through social media platforms.

Student Advisor (Admissions)

Pandit Deendayal Energy University

Jan 2018 - Jan 2019 (1 year 1 month)

• Provide counseling and conduct cold calls to prospect students. • Organize events and manage student recruitment. • Oversee training and onboarding. • Develop and implement advertising campaigns.

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Team Leader

Lok Niketan Nature Discovery Centre

Jan 2017 - Jan 2018 (1 year 1 month)

• Lead teams and organize events and workshops. • Design schedules and communicate effectively. • Conduct performance reviews and provide training. • Establish process guidelines and resolve conflicts. • Drive sales and negotiations. • Handle social media and marketing activities. • Work efficiently in a fast-paced environment and solve problems.

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Compliance Recruiter

IMS People

• Execute recruitment and talent acquisition strategies. • Screen candidates and customize CVs and resumes. • Conduct interviews and evaluate applicants.

Editor (Quality Assurance)

Cactus Communications

• Ensure compliance with publication norms. • Conduct quality assurance and presentation, and language enhancement. • Proofread manuscripts in line with publication standards. • Handle typesetting and formatting tasks. • Developed high-quality scientific documents, ensuring publication-readiness under the guidance of the Scientific Team Lead. • Served as a document specialist, contributing intellectual input. • Maintained up-to-date knowledge of developments in multiple disciplines to enhance document quality. • Collaborated with international researchers, authors, and key opinion leaders, assisting in all round manuscript improvement.

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