S
Shubham Kumar
About
Detail
Uttar Pradesh, India
Résumé
Jobs
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- VManagement InternVodafone Idea Ltd.Apr 2025 - Jun 2025 (3 months)• Collected and analyzed customer feedback to identify service-quality improvement opportunities. • Developed executive presentations and reports summarizing customer insights for management review. • Interpreted survey data and customer satisfaction metrics to support business decisions. • Delivered weekly performance reports, enabling data-driven recommendations for customer experience • Improved stakeholder communication and presentation skills through direct customer interactions.
Software Engineering (Testing & Debugging)AgreeYa SolutionsMay 2022 - Aug 2023 (1 year 4 months)• Collaborated with cross-functional teams to resolve software defects and improve system performance. • Coordinated issue tracking, testing, and validation activities to ensure timely project delivery. • Supported business and technical stakeholders by documenting requirements and troubleshooting solutions. • Strengthened analytical, process-improvement, and problem-solving capabilities in project-based environments.
Education
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- IPgdm (Aicte Approved)Iilm Academy Of Higher Learning, LucknowJan 2023 - Current (3 years 8 months)Pursuing
- MBachelor Of Commerce (Accounts)Magadh University, BiharJan 2020
Projects (professional or personal)
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- BBiodegradable Products Business PlanJan 2026 - Jun 2026 (6 months)• Performed market research, competitive analysis, and business planning for a sustainable product venture.
- SRetail Operations StudySpencer RetailMay 2025• Analyzed retail workflows, inventory management practices, and customer engagement processes.
- Retail Operations ProjectReliance RetailNov 2024• Assisted in operational activities and customer interaction analysis during high-volume sales periods.
- Financial AnalysisONGCJul 2024• Conducted financial statement analysis and evaluated profitability, liquidity, and operational performance indicators.