shubham kamra Customer Success | Operations | Project/Program Management

Director -R&D Operations

Innovaccer

Jan 2022 - Current (4 years 9 months)

- Strategy Planning:
Spearheaded 2021-22 business plan while managing 6 cross functional partners & global leadership team
Structured Tech strategy for annualized ARR growth of $145M at 62.06% growth rate
- Managed the largest P&L of $90M across India and emerging markets
- Leadership: Managed a program to scale & accelerate the growth of the $120M business unit by establishing an R&D Center in Abu Dhabi, UAE
- Developed a rebate plan with Abu Dhabi Government for 5-year lock-in reducing OPEX by ~40%, landscape analysis, defined business strategy(business case & industry impact.
- Product and GTM Process and Framework: Designed a market entry and maturity framework for expansion and
- gross margin efficien

Sr. Manager- Strategy and Operations

Innovaccer

Oct 2019 - Dec 2021 (2 years 3 months)

- Growth Strategy: Directed 2019 & 2020 growth initiatives to scale ARR by $6M.
- Led formation of 6 Scrum Teams under Engineering to develop Covid Portfolio App development through partner development channel and introduced to market in record 2 months
- Operational Excellence: Established SDLC process and productivity measurement framework to increase innovation cycle efficiency by 0.5X in 2 quarters through various talent development programs
- Strategized, Implemented and Governed overall hiring strategy with 200 hires in span of 120 days with average 30% reduction in cost per hire
- Established SDLC/Agile framework on JIRA for 40 development teams
- Financial Excellence: Conceptualized Cloud Cost reduction prog

Sr. Manager- Operations & Services

Talkpush

Oct 2018 - Oct 2019 (1 year 1 month)

- Closed 5 High Ticket Fortune 500 clients and led geographical expansion in South Africa
- Managed and scaled team of global customer delivery function of 15 people across LATAM, APAC, EMEA responsible for product deployment and delivery
- Conceptualized and supported high ticket customer global hiring workflows eg. Walmart MX, McDonald's, Genpact, etc for CPH efficiency and AI enablement.
- Conceptualized and supported high ticket customer global hiring workflows eg. Walmart MX, McDonald's, Genpact, etc for CPH efficiency and AI enablement.
- Strategized Pricing strategy for Talkpush leading to $1.5M ARR achievement.
Steered in migrating tech stack/micro services architecture to optimize product performance
-

Sr.BizOps Associate

Innovaccer

Sep 2015 - Oct 2018 (3 years 2 months)

- Sr. BizOps Associate (Jan 2018 – Oct 2018)
Initiated two key partnerships which resulted in 54% revenue growth. Lead project to reduce cloud cost by 25%
- Helped Customer Success Department leads on process improvement decreasing time to value from 6 months to 3 months
- Led due diligence for Microsoft fund raise across departments leading to $15M fundraise.
- Associate Account Manager (Mar 2016 – Jan 2018)
Implemented Big Data strategies on key data sets to deliver insights.
Delivered quantifiable ROI >22X on the entire portfolio
- Maintained zero churn rate with CSAT of 8.2 on an average Achieved 2x upsell targets year-on-year
- Sales Ambassador (Sep 2015 – Feb 2016)
Increased InnovAccer's

shubham kamra

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shubham kamra