Shrouk Ali Results-driven Customer Service and Telesales Specialist

Jobs 0% verified

A

Customer Service & Telesales

Al Mesreya for Computer Services

Apr 2025 - Aug 2025 (5 months)

Delivered customer service for technical and service-related inquiries in a fast-paced environment.Progressed from customer service to telesales role based on performance.Participated in outbound sales, upselling, and service promotion activities.Managed billing issues, service upgrades, and customer escalations.Maintained accurate CRM documentation and follow-up records.
Partner Support & Telesales

Teleperformance

Jun 2024 - Feb 2025 (9 months)

Conducted high-volume outbound sales activities, averaging 180-220 calls daily targeting partners for advertising and premium service solutions.Managed the sales cycle from initial contact to deal confirmation using Salesforce, Zendesk, and Hero Care.Qualified partner needs and applied value-based selling techniques to upsell higher-tier services.Handled pricing objections, partner inquiries, and escalations professionally.Maintained company-approved Average Handling Time (AHT) while achieving quality performance KPIs, supported by internal certification.Built ongoing partner relationships to support repeat business and service upgrades.
Sales, Advertising & Exhibition Coordination

Resala Charity Organization

Jan 2020 - Dec 2021 (2 years)

Participated in charitable sales campaigns using affordable pricing strategies.Contributed to advertising and promotional activities to encourage youth participation in sales and charitable initiatives.Assisted in organizing and coordinating charity exhibitions and on-ground sales operations.Engaged directly with visitors to promote products and support sales during exhibitions.Received recognition medals for strong contribution in sales performance and event organization.

Education 0% verified

Awards 0% verified

Shrouk Ali

About

Detail

Timeline

Résumé