S

Shriti Arora

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Senior Product Analyst at American Express
India
Contact Shriti regarding: 
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Full-time jobs
Starting at USD5k/month

Timeline

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Résumé

Jobs verified_user 0% verified
  • American Express
    Senior Product Analyst
    American Express
    Nov 2024 - Current (1 year 11 months)
    Conducted comprehensive data analysis using SQL to optimize pipelines, resulting in a 30% reduction in processing time and increased efficiency. Utilized Python to develop and implement predictive models for forecasting business revenue, achieving a 15% increase in accuracy compared to previous methods. Crafted interactive Tableau dashboards showcasing critical insights, impacting executive decision-making and strategic planning processes.
  • American Express
    Product Development Analyst
    American Express
    Dec 2022 - Nov 2024 (2 years)
    Developed and executed account-level and customer-level strategies resulting in a 15% increase in business revenue, leveraging SQL-based solutions to analyze over $500M in revenue data. Identified opportunities to capture total spending, customer credit limits, and lending/borrowing activities. Performed comprehensive unit and end-to-end testing processes, enhancing the data pipeline efficiency and reducing processing time from 9 hours to just 30 minutes, resulting in a significant increase in overall productivity. Defined key performance indicators (KPIs) and generated detailed reports to measure the impact of each strategic initiative on business revenue, providing valuable insights for decision-making processes. Collaborated with cross f
  • Uber
    Senior Data Analyst
    Uber
    Oct 2022 - Dec 2022 (3 months)
    Managed a team of 4 Analysts for the US & Canada region's Safety and Risk line of business. Partnered directly with the Community Operations team as the lead data analyst for Risk LOBs to formulate and report on KPIs across their platform that received 60K customer tickets annually using SQL and Google Sheets. Built a statistical model to help the CommOps team decide which KPIs to target, resulting in a 15% increase in productivity and a 17% increase in Customer Satisfaction. Developed root cause reports and heatmaps to address problems with productivity, successfully revealing insights and improved business.
  • Uber
    Data Analytics Specialist-III
    Uber
    Jul 2021 - Sep 2022 (1 year 3 months)
    Developed and owned reporting for US & C Advanced Security and Risk and Mixed Safety Initiatives LOBs with Python, SQL, and Excel, saving ~90 hours of monthly labor. Identified procedural areas of improvement through customer support executive data, using SQL to help improve the productivity, customer satisfaction, and quality of a community operations workflow by 8%. Applied technical expertise with quantitative analysis, experimentation, data mining, and the presentation of data to develop strategies for our products that serve billions of people and hundreds of millions of businesses.
  • Global Logic
    Software Engineer
    Global Logic
    May 2020 - Jun 2021 (1 year 2 months)
    Utilized Java, Spring Framework, Scala, SQL, and SOLR to streamline lead management projects at Adobe, resulting in a 61% increase in code coverage from 19% to 80%. Implemented innovative test cases to identify and rectify bugs in the system, leading to a 40% decrease in technical issues reported by end users. Collaborated with cross-functional teams to integrate new features into the lead management system, resulting in a 30% improvement in overall system functionality.
Education verified_user 0% verified
  • Jaypee Institute of Information Technology
    Integrated B.Tech + M.Tech
    Jaypee Institute of Information Technology
    Jun 2015 - Aug 2020 (5 years 3 months)