Shreyam Koner

Shreyam Koner

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Kolkata, West Bengal, India

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Résumé

Jobs verified_user 0% verified
  • House Of Edtech
    Operations & Support Associate
    House Of Edtech
    Feb 2026 - Current (9 months)
    • Delivered customer support through chat, calls and ticketing systems while meeting service quality KPIs.
    • Resolved customer queries by identifying requirements, troubleshooting issues and providing accurate resolutions.
    • Managed Jira support tickets, documented customer interactions and maintained detailed case records.
    • Educated customers on platform features, guided onboarding and ensured complete issue resolution.
    • Collaborated with cross-functional teams to resolve complex customer issues and improve customer satisfaction.
    • Maintained professional communication, demonstrated empathy and built positive customer relationships.
    • Handled multiple customer requests simultaneously while maintaining SLA co
  • turing
    Remote Full Stack Engineer
    turing
    Nov 2025 - Mar 2026 (5 months)
    • Built Generative AI applications using React.js, Next.js, Python and FastAPI.
    • Developed RAG chatbot using LangChain and Large Language Models.
    • Worked with AWS, Docker, Vector Databases and Agentic AI.
  • Genpact
    Process Associate
    Genpact
    Oct 2024 - Feb 2025 (5 months)
    • Managed operations using Jira, Cisco, AWS and Excel.
    • Performed SQL validation and prepared operational reports.
    • Ensured SLA compliance and process accuracy.
Education verified_user 0% verified
  • IBM
    IBM Cybersecurity Analyst Professional Certificate
    IBM
    Jan 2024 - Feb 2026 (2 years 2 months)
  • HackerRank
    HackerRank SQL
    HackerRank
    Jul 2022 - Aug 2022 (2 months)
  • Oracle
    Oracle OCI AI Foundations
    Oracle
    May 2022 - Jun 2022 (2 months)
  • HackerRank
    HackerRank Problem Solving (Intermediate)
    HackerRank
    Apr 2022 - May 2022 (2 months)
  • U
    B.Tech in Computer Science & Engineering (IoT)
    University of Engineering & Management, Kolkata
    Sep 2020 - Sep 2024 (4 years 1 month)
    CGPA: 8.55
Projects (professional or personal) verified_user 0% verified
  • Personal Project
    AI Customer Support Chatbot
    Personal Project
    May 2024 - Jun 2024 (2 months)
    • Built a Retrieval-Augmented Generation (RAG) chatbot using LangChain and FastAPI.
    • Automated customer query resolution using Vector Database and AWS.
  • Personal Project
    Luma Beats Music Streaming Platform
    Personal Project
    Jun 2023 - Jul 2023 (2 months)
    • Developed full-stack application using React.js, Node.js and MongoDB.
    • Implemented JWT authentication and Stripe payment integration.