S
Shreenidhi Mailapur
About
Detail
Karnataka, India
Résumé
Jobs
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Software DeveloperHCL TECHFeb 2022 - Dec 2024 (2 years 11 months)Point of Contact for IT Issues: Served as the initial point of contact for all IT-related issues, delivering top-tier support to both internal staff and clients. Incident Management: Logged and tracked incidents using Jira, ensuring accurate documentation and timely resolution. Issue Escalation: Escalated unresolved or complex issues to 2nd Line Support, facilitating a smooth workflow and minimizing downtime. User Assistance: Assisted users with password resets, account unlocks, and application access, ensuring a seamless user experience. Customer Service Excellence: Provided high-quality customer service, consistently maintaining a professional and courteous demeanor. Request Management: Managed a high volume of support requests, effective- Software DeveloperTridentSep 2020 - Jan 2022 (1 year 5 months)
Education
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- LPython ProgrammimgLets UpgradeJul 2020
- JFull Stack DeveloperJspidersAug 2019 - Jun 2020 (11 months)
- Masters of Computer Application (MCA)Visvesvaraya Technological UniversityMar 2018 - Jul 2020 (2 years 5 months)
- JJava Programming Keonics under Central GovernmentMar 2017 - Jul 2017 (5 months)
- VBachelor's of Computer Application (BCA)Vivekananda institute of managmentAug 2015 - May 2018 (2 years 10 months)
- C12th in ScienceChimalgi PU collegeFeb 2013 - Apr 2015 (2 years 3 months)
- C10th inChandrakant Patil English medium schoolMar 2012 - May 2013 (1 year 3 months)
Projects (professional or personal)
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- FreelancingFreelancer.comFeb 2024 - Current (2 years 6 months)
- Freelancingfreelancing.comJan 2024 - May 2024 (5 months)
- FreelancingFreelancer.comNov 2023 - Aug 2024 (10 months)
- freelancingFreelancer.comJan 2019 - Aug 2020 (1 year 8 months)