S

Shouib Ahmad Nabizada

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Detail

București, Romania

Timeline

work
Job

Résumé

Jobs verified_user 0% verified
  • MH Markets
    Senior Customer Support Representative
    MH Markets
    Mar 2025 - Current (1 year 3 months)
    • Led a team of customer support agents, providing mentorship, training, and performance feedback to ensure consistent high-quality service delivery across all channels. • Resolved complex customer issues with professionalism and efficiency, maintaining a customer satisfaction rate of 95%+ through personalized and solution-oriented support. • Collaborated cross-functionally with product, operations, and technical teams to identify recurring customer pain points and implement process improvements that reduced ticket volume by 20%.
  • Exinity
    Quality Assurance Analyst
    Exinity
    Apr 2024 - Mar 2025 (1 year)
    • Developed detailed test plans and cases to guide the quality assurance process • Conducted thorough quality assessments on chatbot to identify defects and inconsistencies • Facilitated training sessions for CS and Sales officers, focusing on quality assurance methodologies • Conducted performance tests, assessing features including functionality, reliability, performance and quality
  • Exinity
    Customer Support representative
    Exinity
    Sep 2022 - Apr 2024 (1 year 8 months)
    • Resolved 30k+ tickets with top ratings • Slashed response times by 30% • Fluent in 5 languages for global support • Advanced in use of MetaTrader • Provided swift troubleshooting for each issue • Maintained excellent product knowledge for quality support
  • H
    Sales Officer
    HIGHGOLD CO, LTD
    Mar 2022 - Sep 2022 (7 months)
    • Led a top-performing sales team
  • A
    Accountant
    ALMEHRAN HAIDARY TRADING CO
    Feb 2021 - Mar 2022 (1 year 2 months)
    • Streamlined accounting, boosted efficiency • Proven record in reducing expenses • Enhanced reporting with actionable data • Negotiated vendor contracts, cut costs
  • Prime
    Manager's Assistant
    Prime
    Dec 2020 - Feb 2021 (3 months)
    • Coordinated successful events • Implemented cost-saving strategies • Enhanced client satisfaction rate • Trained new team members
  • P
    Payment Processing Officer
    • Expert in fraud detection, safeguarding company assets • Helped to achieve target on time • Focused to provide accurate assessments
  • O
    Onboarding Officer
    • Tailored solutions for customer needs • Cleared backlogs • Learned use of onboarding tools
Education verified_user 0% verified
  • Symbiosis College of Arts and Commerce
    Bachelor
    Symbiosis College of Arts and Commerce
  • A
    Anti-Money Laundering Certification Fraud Prevention Certification Code of Conduct Certification Trade Finance on Blockc