Shivarama Krishna Nerella

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Senior Consultant

Larsen and Toubro Limited

Apr 2022 - Current (3 years 5 months)

-Working on ITSM tools like DFM, Case Buddy including Case Parser, Fiddler for network related issues for tracing. Successfully Created the storage accounts and Redis Cache. Proficiently preparedreports and delivered them to superiors, highlighting key insights and recommendations. Implemented various applications such as SAP, Word, Excel, and other SOP's applications, streamlining workflow processes and enhancing productivity. Successfully communicated with UK clients via live web chat, ensuringhigh-quality customer service and resolving inquiries efficiently. Demonstrated exceptional multitasking abilities by managing and handling escalations simultaneously. Logging all relevant incident/service request details, filing SME Requests, categ
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DevOps Support Engineer

Prime Soft IP Solutions Private Limited

Jul 2021 - Apr 2022 (10 months)

Working on ITSM tools like On BMC Remedy, ServiceNow including CRM tool, Meraki for network related issues. Successfully communicated with US GEICO clients via live monitoring, ensuring high-quality customer service and resolving inquiries efficiently. Collaborate with developers, system administrators, and other stakeholders to ensure the successful deployment of new applications and services. Analyze and optimize system performance and scalability. Design, implement, and maintain automation and continuous delivery pipelines to ensure the smooth deployment of applications and services.

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Shivarama Krishna Nerella

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