Shivaramakrishna Area Manager

B

Operations Executive

BlueDart

May 2023 - Feb 2024 (10 months)

• Handling of three areas Uppal, Habsiguda and Boduppal for these locations. • Maintaining the daily Inbound & Outbound shipments receiving from Facility Centre. • Working with the Delivery Centre Shipments and assigning shipments to the delivery team. • Handling the team of 50 members for the deliveries at customer door step. • Taking the feedback from customers on deliveries and requesting them to update/share their suggestions on the Blue Dart Services. • Validating the customer Feedback through pulling the reports from Power BI application. • Maintaining and sharing the weekly and monthly reports to management of the Delivery Team. • Follow up with the Delivery team on the Cash on Delivery shipments and update in tracker application. •

K

Zonal Shift Incharge

Kiranakart Technologies Pvt Ltd

Sep 2022 - May 2023 (9 months)

• WorkingwiththeDeliveryCentreShipmentsandassignshipmentstothedeliveryteam. • Handlingtheteamof 150membersforthedeliveriesatcustomerdoorstep. • Takingthefeedbackfromcustomers on deliveries andrequestingthemtoupdate/sharethesuggestions on the Zepto application. • ValidatingthecustomerFeedbackthroughpullthereportsfromZeptoadminpanelapplication. • MaintainingandsharingtheweeklyandmonthlyreportstomanagementoftheDeliveryTeam. • Followup withtheDeliveryteamontheCashonDeliveryshipmentsandupdateintrackerapplication. • TrainandapplausetheDeliveryteambasedoncustomermetrics/feedback. • PreparetheHUBrelateddailyroutineworksandsharewithmanagersfortheapprovalsonaweekly basis.ComparingtheHUBreports withtheHyderabadRegionwisereports andsuggest theDeliveryt

I

Sr. Executive

InstakartServicesPvt.Ltd.

Jun 2018 - Jul 2022 (4 years 2 months)

• MaintainingthedailyInbound&OutboundshipmentsreceivingfromFacilityCentre. • WorkingwiththeDeliveryCentreShipmentsandassignshipmentstothedeliveryteam. • Handlingtheteamof50membersforthedeliveriesatcustomer door step. • Takingthefeedbackfromcustomers on deliveries andrequestingthemtoupdate/sharethesuggestions on the Flipkart application. • ValidatingthecustomerFeedbackthroughpullthereportsfromPowerBIapplication. • MaintainingandsharingtheweeklyandmonthlyreportstomanagementoftheDeliveryTeam. • FollowupwiththeDeliveryteamontheCashonDeliveryshipmentsandupdateintrackerapplication. • TrainandapplausetheDeliveryteambased oncustomermetrics/feedback. • PreparetheHUBrelateddailyroutineworksandsharewithmanagersfortheapprovalsonaweeklybasis. • Comparin

E

Sr. Associate Customer Service

ECOMExpressPvt.Ltd

Dec 2016 - May 2018 (1 year 6 months)

• MaintainingthedailyInbound&OutboundshipmentsreceivingfromFacilityCentre. • WorkingwiththeDeliveryCentreShipmentsandassignshipmentstothedeliveryteam. • Takingthefeedbackfromcustomers on deliveries andrequestingthemtoupdate/sharethesuggestions. • WorkingwiththeNaaptolin-chargeofKadapaandtheTelanganaRegionsfor thedeliveryofshipments. • Interactingwithdeliveryboysandthecustomersonthedoorstepvalidation. • PreparetheCSATmetricsandsharingthesametoNaaptolTeamonproducts.

Area Manager

Meesho

Feb 2015 - Current (11 years 6 months)

• Operational Management: • Hub Operations: Supervising daily operations at the last-mile facility (sorting, dispatch) to meet hourly/daily production goals. • Route Optimization: Ensuring accurate delivery routing, scheduling, and troubleshooting delivery bottlenecks. • KPI Tracking: Monitoring key performance indicators such as On-Time Delivery (OTD), RTO (Return to Origin), and cost per delivery. • Team Leadership & People Management: • Hiring & Training: Driving rider onboarding, training, and retention efforts. • Mentorship: Acting as a mentor and model for new managers and process assistants. • Performance Management: Monitoring driver performance and enforcing compliance with standard operating procedures (SOPs). • Safety and Quality

S

LDC (Lower Division Clerk) (Contract Basis)

STPP(TheSingareniThermalPowerProject)

Sep 2012 - Sep 2016 (4 years 1 month)

• VerificationandprocessingofBHELsuppliersBillsandsharingtheaccountsteamforpayments. • VerificationofVendor VehicleBillsandupdatingtheminSAPModulefor thein-timepayments. • StoreMaterialManagementandsubmittingthereportstoManagementsinSAPModule. • Labourpaymentsona monthlybasisandOfficeAdministrationwork

Shivaramakrishna

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