Shivam Khanna

Jobs 0% verified

Customer Support Executive

Etech Global Services

Jan 2024 - Oct 2024 (10 months)

Worked in the Verizon sales chat process where I sell Verizon products and services to their customers.
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Senior Contact Center Associate

Deliver Health Solutions India Pvt. Ltd.

Jul 2022 - Oct 2023 (1 year 4 months)

Worked in the chat process of the Xfinity process. Solve product-related queries of customers via chat. Improving my writing as well as verbal communication skills.
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Customer Care Executive

Startek Aegis Pvt. Ltd.

Jan 2022 - Jun 2022 (6 months)

Worked in the blended process of the Zomato process in the food delivery sector. Improved my writing as well as verbal communication skills by resolving customer issues on chat and call.
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Customer Care Executive

Teleperformance Ltd

Aug 2021 - Nov 2021 (4 months)

Worked in click-to-chat Flipkart process in the e-commerce sector. Improved my written communication skills by resolving customer issues in the form of a chat.
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Senior Associate

WIPRO Ltd

Mar 2019 - Nov 2020 (1 year 9 months)

Worked in non-voice Anthem process in the healthcare sector. Learned Advance Excel, MS Access, Outlook, Skype, and effective written communication skills in team GBA (Government Business Administration). I used to resolve queries of the clients over the chat. Got appreciation emails from the client as well as my General Manager, TL, and manager.
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Quality analyst

As a QA my work was to perform audits of projects done by analysts. Whenever we find any error in the projects we inform the same to analysts via email and Skype the projects are assigned to us in JIRA and we perform pre and post-production audits on the projects we use to take the help of Macros in MS Excel, MS Access, Facets, GBA, and JIRA tools.
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Chat Associate III

TTEC India Customer Solutions Pvt. Ltd.

Working in eBay process where I am providing customer service to North American sellers and buyers.

Education 0% verified

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