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Shirlene Co

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Calabarzon, Philippines
Contact Shirlene regarding: 
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Full-time jobs

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Résumé

Jobs verified_user 0% verified
  • T
    Senior Process Associate
    TATA CONSULTACY SERVICES
    Jan 2025 - Jun 2025 (6 months)
    1. Customer Account Management (Back-Office Support) Process and maintain customer account data (meter reads, address changes, payment plans). Validate and update billing information and consumption details. Handle escalated or complex customer cases that junior associates cannot resolve. 2. Billing and Payments Review and process electricity bills for residential and business customers. Identify and correct billing errors or anomalies (e.g., estimated reads, incorrect tariffs). Handle refunds, adjustments, and reconciliations on EDF's billing systems. 3. Smart Meter & Energy Data Handling Validate smart meter data feeds and ensure they align with customer usage patterns. Support meter exchange scheduling, exceptions handling, or remote dia
  • Y
    Senior Process Executive
    YouTube TV
    May 2024 - Oct 2024 (6 months)
    1. Customer Support and Issue Resolution 2. Process Management and Optimization 3. Team Supervision and Training
  • M
    Customer Service Representative
    MASTERPIECE GROUP Philippines
    Feb 2023 - Sep 2023 (8 months)
    key responsibilities: Primary Responsibilities 1. Customer Support 2. Order Management 3. Warranty and Repair Assistance 4. Complaint Resolution 6. Cross-functional Collaboration
  • Nityo Infotech
    Customer Service Representative
    Nityo Infotech
    Oct 2022 - Jan 2023 (4 months)
    Primary Responsibilities 1. Customer Support 2. Order Management 3. Returns and Refunds 4. Complaint Resolution 5. Product and Brand Knowledge
  • Agents Only
    Customer Service Representative
    Agents Only
    Apr 2022 - Sep 2022 (6 months)
    A Customer Service Representative (CSR) Domino's handling order taking is responsible for ensuring a smooth and pleasant ordering experience for customers. This role focuses on accuracy, efficiency, and delivering excellent customer service, contributing to the brand's reputation and customer satisfaction. Primary Responsibilities 1. Order Taking 2. Customer Interaction 3. Problem Resolution 4. Order Accuracy and Efficiency
  • Enshored
    Content Moderator
    Enshored
    Sep 2021 - Feb 2022 (6 months)
    A Content Moderator at TikTok is responsible for ensuring that the platform remains safe, inclusive, and aligned with community guidelines. We play a vital role in reviewing and moderating user-generated content to maintain a positive user experience while balancing freedom of expression with compliance requirements. Primary Responsibilities 1. Content Review and Moderation 2. Policy Enforcement 3. Risk Mitigation 4. Maintaining Platform Standards 5. Data Analysis and Reporting 6. User Support
  • Morgan Stanley
    Customer Service Representative
    Morgan Stanley
    Nov 2014 - Jul 2015 (9 months)
    A Customer Service Representative (CSR) at Morgan Stanley plays a key role in providing support to clients, ensuring seamless interactions, and maintaining the firm's high standards of customer care. This position typically involves assisting clients with financial products and services, troubleshooting issues, and ensuring compliance with regulatory standards. 1. Client Assistance 2. Problem Resolution 3. Transaction Support 4. Cross-Selling and Education 5. Compliance and Security
  • Stream Global Services
    Customer Service Representative
    Stream Global Services
    Mar 2012 - Mar 2014 (2 years 1 month)
    A Customer Service Representative (CSR) at AT&T is responsible for providing top-notch support to customers, ensuring a positive experience with the company's products and services, and addressing inquiries or concerns effectively. This role often involves working in a fast-paced environment and interacting with a diverse range of customers. Primary Responsibilities 1. Customer Support 2. Troubleshooting and Technical Support 3. Sales and Upgrades 4. Problem Resolution 5. Retention and Loyalty Building 6. Compliance and Security
Education verified_user 0% verified
  • STI College
    Bachelor of Science in
    STI College
    Jan 2004 - Jan 2006 (2 years 1 month)